Jacob Huber Email & Phone Number

As a Technical Support Specialist, I worked in a team environment that provided functional and technical expertise to our clients. As I worked with symplr, I prioritized and planned issue resolutions both independently and in a collaborative and fast-paced team environment.I used my troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. I was also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of an investigation. My ultimate goal is incident resolution and application maintenance.

Kansas City, Missouri Area

As a Technical Solution Analyst, I worked in a team environment that provided functional and technical expertise to our clients. As I worked with Cerner technologies, I prioritized and planned issue resolutions both independently and in a collaborative and fast-paced team environment.I used my troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. I was also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of an investigation. My ultimate goal was incident resolution and application maintenance.

Kansas City, Missouri Area

Started in 2012 as a crew member and worked up to become a General Manager.Crew > Kitchen Manager > Service Manager > Apprentice > General ManagerAs a General Manager, I set and achieved the highest standard in all areas of restaurant management including the employee experience, the guest experience, and financial results. I oversaw training and development of restaurant employees and effectively addressed the needs of the guests, the Apprentice, and other employees. Operational LeadershipLead the restaurant team in successful day-to-day operations - by example and by being a role model of the standards and behaviors consistent with Chipotle’s values and culture.Team DevelopmentProperly trained and developed Crew, Hourly Managers, and Apprentices through quality orientations, development discussions, performance evaluations, and recognition so that they were prepared for additional career opportunities. Coached and counseled employees on a timely basis; made decisions on promotions and terminations of employees, and took the appropriate action.ManagementIdentified talent, interviewed, and hired new Crew. Demonstrated the management style that is reflective of Chipotle’s values and culture. Fostered an environment of teamwork. Successfully communicated company changes/focus to the team. Ensured that employees were paid properly and received appropriate benefits. Wrote schedules that meet the needs of the business so that a great guest experience was delivered while financial responsibility was maintained.MiscellaneousBuilt sales and managed the restaurant budget. Compiled, prepared, and maintained P&L statements, budgets, and cost controls with regards to food, beverage, and labor goals. Implemented and practiced proper payroll procedures. Performed required administrative duties on time, including processing required paperwork.

Management Information Systems, Computer/Information Technology Administration And Management

Currently have experience with HTML, CSS, SQL, and C#. I have used Oracle Database and Visual Studio. Relevant courses taken: Principles.

Associate Of Arts - Aa, Associate Of Arts