- Professional Services- Project Planning and Implementation of Server, M365, Azure, and Network environments

• Implements and maintains all network and server infrastructure.• Implemented full network infrastructure for new offices as well as migrated offices away from MPLS towards hybrid Meraki/AT&T SDWAN environment.• Managed and trained multiple junior IT staff in troubleshooting a variety of database, network, server, cyber security, and connectivity issues including in person and remote desktop assistance to all employees.• Continued standard maintenance of company servers to include: domain controllers, print, file, SFTP, database, web, and various application servers.• Established best-in-practice policies to further secure email traffic and protect end-users from phishing attempts.• Mitigated and restored ransomware infected servers from off-site backups resulting in maximum 24hr downtime.• Implemented network-wide GPO and AD policy changes which greatly reduced the chance of potential exploits by malicious parties due to lax password requirements and access to administrator level local accounts from brute force and keylogger type attacks.

• Created, maintained, and decommissioned virtual machines via VMware web/desktop interface as well as Dell EqualLogic management software.• Facilitated the upgrading of outdated VM environment from 5.5 to 6.5.• Utilized best-in-practice methods to optimize VM performance from one with consistent downtime due to over-utilization of resources.• Configured and maintained multiple stage backups which consisted of multi-location internal and off-site backups utilizing both standard SSMS SQL jobs and on-premise appliances networked between internal servers and external cloud hosted storage solution.• Assisted in the upgrading of all layer 2 network switches within the company from 24 port non-managed switches to 48 port Cisco managed switches and VLAN implementation.• Was a project lead for move of both local on-premise database systems to hosted solutions which involved coordination between many companies and involved considerations from all facets of our IT infrastructure; network, hardware, software, user education, and testing.• Implemented top in class modern AI Heuristics anti-virus which aided in helping combat against multiple network security threats to include ransomware, sophisticated worm/trojan viruses, and other malware.• Aided in migration from 3rd party physical mail server to modern Office 365 cloud-based services.

• Programmed custom Microsoft SQL Database queries in accordance with customer needs for multiple departments.• Assisted IT staff in troubleshooting a variety of database, network, server, cyber security, and connectivity issues including in person and remote desktop assistance to all employees. • Worked with McLeod Software to troubleshoot and setup automated backup and database management tools.

• Provided campus-wide server administration, and technical and resource services in the installation, configuration, operation, repair, maintenance, troubleshooting, and diagnosis of network servers, computer hardware, peripheral equipment and software for both PC's and/or Apple computers.• Installed software and established access rights and security.• Installed and troubleshot wireless LAN infrastructure and LAN/WAN cabling infrastructure.• Provided direct user support training and assistance as a technical resource to department staff.

• Tutored students on all subject matter applicable to field of study (Computer Science). • Assisted Instructors with logistical needs and on-demand assistance in setting up classroom computer systems, cabling, projectors, and audio equipment. • Aided IT staff in diagnosis and troubleshooting of computer systems and network related issues. • Preformed 1on1 customer service with computer systems in relation to internet connectivity, Microsoft applications, and web-based applications.• Supported over 170 client PCs with a variety of operating systems (Windows/Server/Linux).• Provided information systems inventory, functional status, and issue resolution/updates on a monthly basis.

• Developed an Excel-based inventory database; contained over 8,000 line items to track inventory, shipping and receiving of government aviation assets and equipment valued in excess of $750,000,000.• Worked extensively with developers to program, maintain, and troubleshoot automated inventory system to replace the Excel-based inventory setup.• Established, maintained, and troubleshot network; utilizing a Cisco RV082 router and Motorola radio wireless receiver, and 3 wireless Motorola MC3090 hand-held scanners which managed a $170,000 remote automated inventory system.• As systems administrator; established and facilitated manual software uploading and updates to 7 company-issued IT workstations and ensured patches were made to the Warehouse Management Software (WMS).

• Primary point of contact and customer service to all persons entering the place of business as well as answering phones, and aided in revising the scheduling process for increased efficiency and timeliness for over 30 weekly events in support of the geographically largest Air Support Wing in the world. • Maintained and troubleshot network and workstation related issues for 32 information systems totaling $95,000 in Automated Data Processing Equipment computer assets.• Analyzed, advised, and facilitated the restructuring of the network and information systems infrastructure at the Chapel Eclipse Internet Cafe that serviced all in-garrison resident Airmen on base which involved hands-on installation of routers, PCs, and network infrastructure.• Developed the Chapel’s Safety program from scratch, to include Fire, Work, Bio-hazard, and General Operational Safety on and off duty, resulting in a Satisfactory (previously UnSat) rating during a 21 SW Unit Compliance Inspection.• Created spreadsheet to actively track and hold accountable weekly responsibilities of the Duty Airman resulting in a notable decrease in program support deficiencies.• Developed, designed, and maintained 2 secure and 1 public websites for Chapel services and support programs information center.• Consolidated & gathered data to prepare charts, graphs, and spreadsheet slides for use in briefings and weekly/quarterly staff meetings.• Managed and troubleshot all audio/visual equipment for all services, meetings, and briefings using the chapel sanctuary and facilities to include setting up conference calls and projection systems utilizing laptops with peripherals, mics, and speakers.

• Primary point of contact and customer service to all persons entering the place of business as well as answering phones.• Independently upgraded chapel automated data processing equipment infrastructure; installed, troubleshot, and maintained $52,000 worth of local and network assets to also enable use of the previously inoperable Chapel Cafe/Library computers by all visiting coalition members for morale purposes.• Performed system updates such as software patches, anti-virus updates, and hardware maintenance on all unit IT/Computer System assets.• Processed and delivered over 1,800 letters and care packages from family members.• Provided Quick and Professional Response to B-1 mishap as stated by 379 Air Expeditionary Wing Commander.• As Safety Monitor, revised the Chapel Expeditionary Job Safety Outline and Program to bring into compliance with Occupational Safety and Health Administration and Air Force Safety Center standards.• Managed and troubleshot all audio/visual equipment for all services, meetings, and briefings using the chapel sanctuary and facilities to include setting up conference calls and projection systems utilizing laptops with peripherals, mics, and speakers.

• Primary point of contact and customer service to all persons entering the place of business as well as answering phones.• As IMPAC Government Purchase Card and program supply purchaser, introduced a monthly inventory system to accurately catalog all purchased Chapel supplies.• Prepared publicity, digital bulletins, and PowerPoint presentations for religious services, special observances, funerals, and weddings.• Scheduled and tracked all chapel programs and activities ensuring accurate bookings.