Jacob Kovach Email & Phone Number

San Diego, California, United States

Chief on-site SME and primary IT liaison defining process requirements and developing and implementing solutionsDefine KPIs and create reporting tools to monitor and support senior management decisions and multi functional business unitsConduct functional testing to validate system functions, document processes, and train staff to streamline business processDevelop custom scripting solutions to streamline multi-departmental business process and perform routine ETL operationsPrimary point of contact for internal and third party auditors regarding business functions and operational data

San Diego, California, United States

Developed MRP tools and dashboards driving buying signals to support production of 2000+ launch monitor systems per monthManaged $25MM+ in inventory, led bi-annual physical Inventories, instituted daily cycle counts, and reconciled discrepanciesPerformed computer system validation through functional testing and retrained production staff to streamline production processFunctional lead for process discovery, gap analysis, and financial metrics throughout 2021 acquisition by publicly traded corporationOperations project lead for transition to Netsuite ERP; drove key decisions and action items to achieve accelerated 10-week timelineManaged inventory allocation supporting $10MM+ average monthly sales and streamlined process to provide increased traceabilityDeveloped custom scripting solutions to streamline order management process and perform routine ETL operations

Greater San Diego Area

Performed physical assembly of 6-8 major products and provided feedback for review and revision of assembly documentationDetermined time-based production metrics by process and meticulously tracked each, ensuring tolerances within 20% of targetsDefined production schedules to predict completion dates of finished goods based on production metrics and vendor lead timesDocumented inventory tracking process and developed inventory database in excel to decrease planning time by 50%Engaged with 8-12 customers daily, driving sales, collecting product feedback, and assisting or escalating product support issuesDefined product surveillance KPIs and standardized data collected in zendesk to track feature requests for future developmentImplemented processes defining change control, and created logs, forms, and matrices to gather data related to key metricsIdentified quality and business risks, non-conformances, and improvement opportunities based on collected dataDeveloped and deployed python scripting to serial communication server to translate input across network-connected devices

Greater San Diego Area

-Managed working repository of technical product files, including Certificates of Analysis, Ingredient Master Lists, MSDS, and Safety Assessments-Prepared and submitted technical and legal documents to clients and national regulatory agencies-Assisted purchasing manager in corresponding with manufacturing laboratories to obtain updated documents-Processed incoming client orders and communicated customer requests to warehouse personnel-Issued invoices and mandatory shipment documentation to clients and 3PL providers

Greater San Diego Area

Human Resources:-Successfully maintained hiring advertisements on multiple websites to ensure sufficient staffing-Collected and reviewed resumes, interviewed, and on-boarded new hires, managed employee records-Conducted employee reviews, training, and improvement, and processed payroll (Paychex Flex)Data management:-Defined and efficiently tracked KPIs by gathering required data and generating reports in Excel-Provided data-driven input to the partners, improving sales figures and informing financial decisions -Implemented and managed information systems (VOIP phones, Salesforce, and client portals)Quality control:-Implemented quality control actions, monitored agent calls, and provided feedback-Used call review findings to inform design and improvement to sales scripts and process

Greater San Diego Area

-Authored quality documents (SOP's) for ISO 13485/9001 and 17025 accreditation-Implemented receiving controls to detect non-conforming raw materials and initiate vendor CAPAs-Created controls for non-conforming work, conducted root cause analyses, corrections, and CAPA-Reviewed laboratory records, ensuring the requirements of standards, regulations, and internal specifications were met-Reviewed laboratory maintenance records to ensure necessary maintenance tasks were performed-Assisted in the development and validation of laboratory methods (GC/MS, GC-FID)-Redesigned warehouse layout and created floor plan to comply with OHSA safety standards-Drafted safety documents and implemented prescribed programs (IIPP, CHP/HCP, HazMat, Fire Safety)-Lead the integration and implementation of Odoo MRP/ERP platform-Managed vendor relationships; negotiated rates and sourced alternate suppliers-Performed routine analysis of finances through cost accounting of outstanding AP/AR-Conducted interviews and reviews, processed payroll, and reduced insurance costs by 58%

Greater San Diego Area

-Took initiative to design and improve inventory tracking system to monitor stock levels for re-orders-Managed vendor relationships, received/negotiated quotes, issued POs (Quickbooks), tracked order status-Improved warehouse processes using Sigma Six and 5s Lean principles, reduced packing error rate to <1%-Learned and improved laboratory formulation processes, ensuring compliance to specifications-Established procedures for clean room maintenance and personnel safety, and noted deviations-Researched basic analytical processes and prepared samples for analysis by GC/MS and GC-FID

Greater San Diego Area

-Accurately packaged finished products for shipment, maintaining a personal error rate below 1%-Received, restocked, and transferred raw materials and finished products using pallet jack and forklift-Performed basic laboratory tasks such as labeling product containers and formulating liquid products-Completed training on basic safety requirements for laboratory and warehouse

Greater San Diego Area

As a regional political director, I was responsible for the distribution of information regarding the issues and positions of Carl Demaio as a candidate for California's 52nd congressional district in the 2014 midterm election. Daily duties included door to door canvassing, telephone surveying, general clerical duties and data entry obtained from canvassers. Additionally, I oversaw event set up and coordination on several occasions along with assisting in training volunteers on an as needed basis.

Greater San Diego Area

Responsible for sales duties of technology advantage service. Direct business to business sales via rapport building and pipelining strategies. Meeting face to face with C-level executives for the purpose of closing new business.

Greater San Diego Area

Representative responsible for maintaining contact with existing AT&T customers and informing them of new promotions and savings. Development of working knowledge for various phone and internet networks. Consultative business to business sales.

Lima, Ohio Area

Responsible for distribution of campaign materials through a combination of phone calling and door-to-door marketing. Meeting expected distribution quotas as well as some managerial and clerical duties.

Non-Degree Program In Data Science, Data Science

Master's level coursework in programming, statistics, data science and machine learning. Work completed in collaboration with industry.

Bachelor'S Of Arts