- Manage Avalara’s global Brivo access control system and Cisco Meraki surveillance camera installations. Identifying where security monitoring devices should be located, and review access control data and surveillance camera footage as needed.- Perform regular Brivo access control user audits, to have the highest level of security and in compliance with governmental regulations- Communicate with all stakeholders of incidents in and near an office that may impact employees onsite and work with stakeholders to take all precautions necessary to preserve life and safety while minimizing impacts to the business- Create and execute facility maintenance PPM and respond to maintenance repair needs as they arise- Foster relationships with and manage vendors that perform installations, repairs, and janitorial services- Manage the employee onsite parking registration process and manage employee parking assignments that span across 3 parking decks and over 400 parking spaces- Representative for Avalara with the American Tobacco Campus (ATC) and the tenants across the campus- Maintain an open line of communication with property management to discuss upcoming projects, track the completion of their PPM, and collaborate with property management on various on-campus events and how Avalara is involved in those-Serve as the Workplace Team representative and expert on our ServiceNow, Workplace Service Delivery (WSD) platform- Support and represent the Durham Workplace Team in the renovations of the Durham, NC Avalara office to ensure the best in-office experience- Ensure spaces are set up and safe for internal and external events hosted in the Durham, NC Avalara office

- Manage Avalara’s global Brivo access control system and Cisco Meraki surveillance camera installations. Identifying where security monitoring devices should be located, and review access control data and surveillance camera footage as needed.- Perform regular Brivo access control user audits, to have the highest level of security and in compliance with governmental regulations Avalara must adhere to for compliance - Collaborate with IT on an integration between Brivo access control and active directory to create an automation that determines the level of access each employee gets based on their role within the company- Partner with Business Continuity Management to respond to incidents, impacting the business, and ensuring Workplace executes its emergency response plan - Communicate with all stakeholders of incidents in and near an office that may impact employees onsite and work with stakeholders to take all precautions necessary to preserve life and safety while minimizing impacts to the business- Execute facility maintenance PPM and respond to maintenance repair needs as they arise- Foster relationships with and manage vendors that perform installations, repairs, cleaning services, and provide food and beverage to employees - Create and maintain the employee onsite parking registration process and manage employee parking assignments that spans across 3 parking decks and over 400 parking spaces- Maintain an open line of communication with property management to discuss upcoming projects they have, track the completion of their PPM, and collaborate with property management to discuss needs and foster Avalara’s relationship with them - Support local Workplace team to prepare for upcoming events, meetings, projects, and facilitate in office team moves- Support global Workplace team with projects, office set up and decommissioning, and share best practices to complete work efficiently and to provide similar experiences are provided across all offices

- Assist with maintaining daily operations of the office- Work with the Office Manager on preparing the space for team and company events- Support teams with Training Room set up and tear down- Perform some ‘handyman’ duties as needed (spot painting, cleaning, fixing, etc.)- Work with Security Department to manage and oversee the physical security of offices- Help to set up and manage relationships with service vendors- Assist with space planning, as well as any needed moves/adds/changes (MAC) to help accommodate our growing company- Help manage the Facilities JIRA ticketing system to monitor, resolve, and track Facilities tasks and employee requests- Help with New Hire desk preparation and set up- Assist with office build-outs- Provide support to other Avalara offices as needed

- Lead pre-event staff meetings - Manage all gameday ushers, custodians, trainees, and parking attendants- Designated as facility point of contact for special events being held at the Durham Bulls Athletic Park- Spearhead incident resolution during events- Conduct stadium cleaning walkthroughs the day after events- Assist in the daily upkeep of the Durham Bulls Athletic Park- Lead staff in the setup of the Durham Bulls Athletic Park and PNC Triangle Club for events

- Supervised event operations for USA Baseball Futures Series- Managed participant inquiry email account; entrusted with responding on behalf of the organization - Served as primary point of contact for National Team Identification Series Regional Director - Created USA Baseball National Team Identification Series schedule for all age groups - Interviewed internship applicants and completed the hiring process for the best intern

- Hand selected as liaison that represented USA Baseball, for the Chinese-Taipei national team- Assisted in interviewing part-time employee applicants with the Director, National Training Complex- Oversaw inventory-management of gear for national team programs- Built the field and staff schedule for events at the USA Baseball National Training Complex

- Effectively communicated with individuals that were involved in, and observed, incidents to gather statements and personal information- Crafted detailed incident reports which consisted of statements and photos detailing the location of the incident, individuals involved, and any injuries/damages incurred - Ensured the safety of event participants and patrons by completing pre-event checklists- Reported safety concerns throughout PNC Arena to maintenance staff and ensured the maintenance request was completed- Promptly responded to incidents involving patrons and employees

- Provided guests with world-class ‘education’ and guest experience, in product and community, through authentic communication - Received and processed inventory arrivals - Ensured stock replenishment throughout the day- Assisted in preparing and maintaining store cleanliness and visual appearance

- Assisted Minnesota Twins Director of Florida Operations with daily initiatives - Aided in the execution of special events held at Hammond Stadium- Marketed the organization through group sales and community appearances- Positively promoted team sponsors through on-field activities

- Maintained two baseball fields and a nine-hole golf course- Displayed leadership by allocating duties to coworkers- Operated scoreboard and stats for hockey games - Supervised fan behavior of hockey games

- Welcomed guests as the first face they saw at Target Field; scanned tickets, monitored metal detectors- Assisted fans by resolving any incidents during events, and helped guests find their seats- Sought constant mentorship and guidance; endeavored to help provide guests the best possible experience