Jacob Lemos Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

o Identify problems, analyze possible solutions, and determine the best course of action to meet objectives.o Troubleshoot phone, e-mail, and web base inquiries from internal customers.o Manage call volume and projects.o Maintaining a passion for excellence in customer service via face-to-face, telephone, and e-mail communications.o Work within and provide.

Grain Valley, MO

o Manage three technician’s work efficiency to ensure each technician a 40 plus hour of flat-rate per week.o Manage 10 to 15 Fleet Accounts.o Manage daily customer clientele.o Reconcile monthly invoices according to book of records. o Maintaining a passion for excellence in customer service via face-to-face, telephone, and e-mail communicationso Schedule.

Kansas City, MO

o Managed 12 technician’s work efficiency to ensure each technician a 40 plus hour of flat-rate (per week).o Managed up to 10 Fleet Accounts plus customer clientele.o Greeted customers in person, via telephone, and e-mailo Scheduled service appointments, received vehicles, and verified information.o Reviewed Vehicle Service History to determine and.

Blue Springs, MO

o Performed lube technician duties (oil change, filter change, general car maintenance)o Missouri Vehicle Inspections o Customer Service  Explained clearly to customers the diagnosis of their vehicleo Assisted Service Advisor (Trainee) – Reviewed vehicle service history, recommended scheduled maintenance, customer service.

Associates In Applied Science Automotive Technology Mechanical, Automotive

Graduated 2002