Qualifying Agent for Private Shield Security

• 13 years of experience on multiple explosive detection systems, which included full body scanning, liquid explosive detection, X-ray, Trace residue, electronic identification, handheld metal detector, and magnetometer• Certified in body language and behavior determination for 4 years• Enforced Standard Operational Procedures (SOP), which included daily calibration and maintenance of security equipment, radios, on screen resolution procedures, full body pat downs, hazmat confiscation, resolving alarms, and determining of improvised explosive devices, and screening of passengers with disabilities• Wrote incident reports clearly and effectively to management officials • Monitored employees and customers via CCTV• Directly supervised and managed 30 staff officers, indirectly ranked 400 officers including lead officers• Attended multiple homeland security leadership trainings • Mentored and coached new officers with SOP and on the job training • Handled personnel issues, managed staff performance, conducted interviews, rated and performed evaluations, and scheduled area rotations• Kept high quality customers service by effectively communicating in a friendly manner