Performed daily testing tasks, including full system tests, tickets, and assisting test development.● Managed the testing team by scheduling, assigning tasks, and working to identify areas of improvement.● Took on additional responsibilities supporting our customer on-site. This support entails managing tickets bydriving them to completion and providing effective communication between our development team and thecustomer

IT Support TechnicianResponsibilities include:- Managing and troubleshooting customer account configurations including call flow and user setups in an HPBX environment.- Investigate call quality issues including garbled audio, echo, one-way audio, no audio, and static.- Assist in managing over 5,000 network circuits using Nagios.- Working with network carriers to facilitate in restoring services.- Troubleshooting switches.