Jacob Chapman Email & Phone Number

Madison, Wi, Us

Grand Forks Air Force Base, North Dakota, United States

• Analyze and troubleshoot network and software connectivity issues, ensuring minimal downtime for users. • Diagnose and resolve software-related problems for internal and external users via phone, email, and remote support tools. • Perform routine system maintenance and updates, ensuring software remains secure and up to date. • Contribute to process improvements by identifying patterns in reported issues and recommending long-term solutions.

North Dakota, United States

• Deliver comprehensive real-time reports to senior leaders, leveraging compelling verbal and presentation methods to communicate intelligence findings, enabling informed decision-making and strategic planning.• Analyze and collect diverse forms of intelligence data using Excel and PowerPoint, producing clear and concise intelligence products for the unit's mission, leading to a 30% improvement in intelligence dissemination efficiency.• Conduct detailed data analysis, employing advanced statistical techniques to identify patterns and trends in complex datasets, contributing to the identification of emerging threats and mitigation strategies.• Leverage in-depth knowledge and understanding of the language, culture, and history of specific regions to effectively combat threats, resulting in a 40% increase in situational awareness and operational effectiveness.• Completed Military Intelligence Basic Officer Leader Course (MIBOLC) - DEC 2023

Fargo, North Dakota, United States

• Exceeded evaluation standards on small-unit tactics in a simulated field environment resulting instrengthened communication, teamwork, and problem-solving skills.• Organized field training events for 15-30 cadets that resulted in increased knowledge of militaryoperations and leadership experience for trained cadets

Fargo, North Dakota, United States

• Utilized advanced radar systems, sensors, and communication equipment to track and identify airborne threats, providing critical information for decision-making processes.• Collaborated with a team of operators to analyze incoming data, assess threat levels, and develop effective response strategies, resulting in a 20% improvement in response time.• Conducted regular system checks, troubleshooting technical issues, and implementing corrective actions, minimizing downtime by 15% and ensuring continuous operational readiness.

Moorhead, Minnesota, United States

• Instructed high school & middle school students on basic fundamentals of tennis.

Dilworth, Minnesota, United States

• Processed biological samples according to Standard Operating Procedures, training, and study protocol requirements.

Fargo, North Dakota, United States

• Provided exceptional guest service while working closely with the Restaurant Managers and other Team Members to maintain operational standards and procedures.

Fargo, North Dakota, United States

• Effectively demonstrated substantial leadership and communication skills, resulting in a healthy,positive restaurant environment for customers and employees.• Trained and directed a team of 2 to 6 employees to accurately and quickly present orders to allcustomers, resulting in decreased wait times and increased customer satisfaction.• Kept record of the store's inventory, sales, expenses, & drive-thru times using basic math skills.

Computer User Support Specialist Program, Information Technology

• ITIL 4 Foundation Certified (June 2023). • CompTIA A+ Certified (August 2023). • CompTIA Security+ Certified (December 2023). • CompTIA.

Bachelor Of Science - Bs, Quantitative Economics / Statistics, 3.90 (Summa Cum Laude)

Activities and Societies: Army ROTC, Club Tennis Team• Minors: Mathematics / Military Science • President of Club Tennis Team