Jacob Springfield Email & Phone Number

Asheville, Nc, Us

Asheville, North Carolina, United States

As Biltmore's Conference Services Coordinator, I provide personalized client service and create custom, curated experiences for groups at Biltmore Estate. I partner with management and senior management to ensure flawless event execution and that departmental financial goals exceed expectations. I also work with multiple departments across company (lodging, F&B, logistics, etc.) to ensure teams are prepared for upcoming groups and sure seamless guest experiences. Notable highlights in this role include: - Recipient of the Pineapple Award for Conference Services, celebrating excellence in hospitality for both internal and external guests.- Consistently receive guest ratings of 9-10/10 in direct guest feedback for planning and event execution.

Asheville, North Carolina, United States

In this role, I lead a diverse team of 70+ individuals in the front office operation, innovating ways to optimize and maintain the guest experience for our Forbes 4-Star Luxury property. I partnered with senior leadership to isolate areas of growth and strategize improvements to arrival/departure operations, hotel offerings, inhouse marketing, and employee recruitment/retention. I collaborated with our team to develop innovative solutions to guest challenges and served as escalation point for negative experiences. I also partnered with Front Office Manager in the recruitment of new Front Office staff from screening through on-boarding. • Within first two months, accomplished a full redesign of evening service letters and initiated full scale projects in the areas of new-hire training and concierge material updates – working to obtain the “low hanging fruit” missed on previous Forbes audits.• Selected as Supervisor of the Quarter for Q3, Biltmore’s busiest season for maintaining 9.5/10+ consistently in guest satisfaction scores and team support.• Awarded Supervisor of the Year for FY 22-23.

Asheville, North Carolina, United States

• Work with senior leadership to optimize the client experience across all three lines of business - gallery, luxury travel, and wine bar. • Formulate, test, and implement rebranding efforts for new in-gallery materials, increasing client engagement with consultants by 25%. • Partner directly with CEO to create a body of written image descriptions for a 400+ image portfolio, translating history to marketing materials.• Partnered with HR to evaluate and restructure company training structure.

Asheville, North Carolina, United States

• Provide crucial aid to business development, inbound marketing, and client relationship management for internationally recognized photographic artist.• Collaborate with gallery owner/artist on a variety of internal projects spanning sales operations, project management, and brand identity.• Develop exceptional relationships with a broad client base - curating tailored fine art collections while coordinating custom luxury travel experiences through experiential travel brand - WALLSabout™. Partner with senior leadership to implement new communication procedures. • Successfully led design efforts for new business division, WALLS Wine Bar, from ideation to execution – creating a diverse portfolio of design collateral in line with original brand and increasing foot traffic to gallery by 75% over a period of two months.

Orlando, Florida Area

• Managed Guest arrival experience for 2000+ room properties while serving as a brand ambassador for an industry leader in customer service. • Worked directly with a diverse client base to create exceptional, tailored experiences - ensuring life-long relationships and returning clientele.• Selected as part of 3% of applicants for the Opening Guest Service Team for Disney’s Riviera Resort, the first Deluxe Amenity Disney Vacation Club hotel. Assisted with developing protocols and procedures, and saw resort through Grand Opening • Quarterly Award Recipient for outstanding trainer abilities, team collaboration, and for exemplifying company ideals.• Selected as Diversity Champion by leadership to enhance inclusivity, diversity, and cultural appreciation in the workplace.• Selected as Environmentality Lead by leadership to conceptualize and implement staff-centered experience to increase environmental awareness and impact in the work place.

Assist clients in professional development by creating industry level resumes, cover letters, and other professional collateral to ensure future success. Collaborate with the editing team ensure accuracy and the delivery of a top-quality product.

Chapel Hill, Nc

• Led a variety of internal projects for a cross-functional team - including marketing, development, programming, and production.• Coordinated calendars, technical specifications, and legal documents for a multi-venue theater rental and arts programming organization.

• Supervised teams in the execution and delivery of productions featuring world-class performers, including Yo Yo Ma, Audra McDonald, etc. • Ensured the complete delivery of project scope for 100+ touring artists and acts by coordinating both house staff and external vendors.• Trained in design and production methods for lights, sound, and set in a high theater setting.

Chapel Hill, Nc

• Redefined the role of resource liaison – established more defined duties for the role (budgeting, storage organization, etc.). • Partnered with executives and supervised a team of ten production staff on any given show – organizing meetings, following up on inventory needs, assisting with budgets.• Formulated, project-managed, and supervised the creation of a photo inventory of company property for more efficient production use.

Chapel Hill, Nc

- Evaluated multiple manuscripts to determine their progression through publishing cycle, gave the green-light to several selected future novels.- Sought to work one on one with different departments on projects to learn hands-on publishing, editing, marketing, and artistic production.

Orlando, Florida Area

- Facilitated the safe movement of 5,000+ guests/show through the LMA facility, using leadership skills to guide/assist both patrons and co-workers.- Received multiple work recognitions from leaders and peers for proactivity in dealing with problems and willingness to assist in diverse situations.

Chapel Hill, North Carolina

- Came into an organization with no previous designer and pioneered a cohesive seasonal marketing campaign for the company’s multiple productions.- Created and innovated the role to make it more hands-on with directors, making show marketing a collaborative effort with a common vision.