Jacob M. Email & Phone Number

Kansas City, Missouri, United States

Handled the safe and efficient delivery of various items (food, groceries, packages) from one location to another. Handled individualized job opportunities to allow for effective communication and individualized care for customers and unique focus on the items of a customer's specific shipment. Responsible for communication and resolving miscommunications between customer orders and merchant fulfillments.

Volunteer work as a web developer for Toontown Rewritten, a spiritual successor to Disney's Toontown Online. Ported a Java Play-framework implementation of the game's website to a Python Django-framework, maintaining original functionality, and adding new highly-requested features that could not feasibly be developed on the old framework. Worked to retain the original MySQL database wherever possible or make preparations for database migrations. Ensured and tested many API endpoints that were responsible for website <-> game communications. Implemented website changes to respect laws in areas the game is allowed to be accessed, such as COPPA and GDPR.

Volunteer work as a game developer for Toontown Rewritten, a spiritual successor to Disney's Toontown Online. Worked with others to implement new features, content, and fixes in a Python environment utilizing open-source game technologies that featured client-server communications responsible for handling thousands of concurrent users.

Volunteer work as a Community Ambassador in the Public Relations department of Toontown Rewritten, a spiritual successor to Disney's Toontown Online. I was responsible for having my finger on the pulse of the game community's feelings and feedback about updates, community events, and anything in between. I was also responsible for leading an endorsed new community designed to meet Toontown Rewritten's goals for a safe, welcoming, and appropriate environment that all users could participate in.

Volunteered work as Customer Support for Toontown Rewritten, a spiritual successor to Disney's Toontown Online. Handled e-mails and chats using OTRS and IRC technologies to answer questions and concerns about the game itself or their game accounts. Handled a wide variety of issues from feedback, technical problems, questions about the product itself, its features, and account infractions. Ensured that each answer was understandable and helpful to the original question and/or concern, or if that I did not have sufficient knowledge or privilege to speak on a concern, that it was escalated to an appropriate agent.

Warwick, Rhode Island, United States

Worked on creating tools that would aide and support development of mainline products. Worked on an internal website tool using Vue.js that would render data and allow management of various back-end functionality for other products in an easy way, such as database backups and product health.

Liberty, Missouri, United States

Undertook restaurant management responsibilities such as ensuring a smooth team and guest experience, ensuring everyone's role for the day's shift matched their ability and comfortability, managing waste and labor, counting drawers, handling technology issues, maintaining Risk Management plans, alongside everyday guest relations and ensuring every guest who came in left happy.

Liberty, Missouri, United States

Assisted restaurant management in daily tasks, such as responsibilities to make sure every team member is productive and on-task, handling phone calls, communicating with guests who had received an unpleasant experience, and setting the team up for overall success.

Liberty, Missouri

Worked on creating tools and scripts that would aide and support development of mainline products. Worked on a Python script that combs through log data and intelligently groups together similar types of errors that would escalate to management should the issue be severe enough.Created an internal website tool using React that would render data about code coverage for other products in an easy-to-digest format.