Manage and troubleshoot load-balanced Apache and JBOSS installations on VMware environment that provide web application access to hundreds of Dept of Education employees across the country.Developed custom automation tool for after hours teir 1 admin work (deployments, service maintenance).Led PII data masking project. Designed and implemented full automation of process, including SQL backups.Implemented imaging system. Developed custom applications to convert metadata from MSSQL to CSVs ingestible by the new software and one to convert proprietary TIF format files to JPG files.Created custom ASP.net web API for changing and updating passwords in AD, called from our custom Java apps. Led migration of OpenLDAP to AD, including custom application to migrate users from a custom schema into AD.Automated monthly ETL process that spanned 48 hours and 3 teams into one button press that completes in 10 hours, including error and status reporting via email, using powershell and custom C# code.

Direct IT personnel to provide 3rd party IT support. Direct on site and remote support scheduling. Provide tier 3 support for specific client issues. Own new sales opportunities with potential clients during the entire lifecycle of the client. Led complex projects. One example: build a hardware and ISP failover using Juniper network equipment. Architected a full infrastructure upgrade from physical servers to a cloud solution (Office 365, AWS). Implemented standard operating procedures that brought a list of nearly 200 backlogged issues to current.

Administration of SaaS application environments: Java web apps running on Jboss inside of RHEL on VMWare; .NET applications running on IIS inside of Windows Server on Hyper-V; all against an MS SQL database. Maintenance and documentation of our hosted environments; release deployment; data backups; DR. Architected Business Continuity Plan.Created DevOps automation scripts: build\install of web apps, pulling and delivering logs, schema updates.Wrote DevOps tools in C#, allowing tier 1 support to perform repeatable tasks in dev environments – (controlled data manipulation, database backup, SQL password reset, version checks).Architected and implemented customer facing FIPS compliant SFTP solution using RHEL. Created menu based BASH script for maintenance(add new customer, add\delete users to customers, archive and date old files) Created and maintained MSSQL SSIS ETL packages for client facing projects. Led maintenance and updates of internal infrastructure (AD, Exchange, SharePoint, Office 365)I started with Regent in customer service, eventually being promoted to SaaS Operations Manager Assist with help desk as Tier 3-4 support. Hired and trained IT\DevOps administrators.