Jacob Munson Email & Phone Number

Dallas, TX, US

Stamford, CT, US

Cost Reduction:Renegotiation of AT&T PSTN service contract to save $700k annually.First Communications, Frontier, Verizon, Service Cancellation ~$1 million in annual savings.Intelepeer PSTN service contract negotiation for consolidation.Platform Consolidation:Led migration of 100+ banking centers from various systems to Webex Calling.Led migration of 120+.

Stamford, CT, US

Environment review and assessment.Webex Calling cloud PBX selection and implementation.Webex to Microsoft migration.Webex room integration with Teams. E911 compliance implementation.Cisco UC system platform data center migration.

• Develop PHP, MySQL, HTML based web application to simplify Cisco Phone deployments.
• Develop Python based application to simplify green field Cisco Call Manager Deployments.
• Develop several Excel VBA applications to assist with data migration for legacy systems.
• Develop CAD design for customized phone wall mount for Cisco phones
• Onboard Manufacturing partner to mass produce wall mounts.
• Market and sell both software and hardware products.

Dallas, TX, US

• Current - Sr. Solutions Architect
• Managed strategic customers to expand their unified communications environments.
• Develop go to market strategy and presentations for both customers and account teams.
• Act as lead for customized workflows integrations with verious UC applications leveraging open API's
• Cisco Webex Teams Masters member.
• Act as subject matter expert for Cisco's cloud UC portfolio.

• Multiple UC Deployments – Deployment of Multiple UC environments including CUCM, Unity Connection, UCCX, IMP, Expressway, and CER of various different versions from 9.x to 11.x
• Multiple UC Upgrades – Upgrade Multiple UC environments including CUCM, Unity Connection, CER from various different versions to 10.5
• UC Design – Assist multiple customers with PBX to Cisco UC migrations
• Network Refresh – Perform Full network assessment and upgrade to new Cisco switching (4500, 6509E, 3650, 2960x, etc)
• UCCX Design/Install – Assist multiple customers with contact center design and implementation.
• Wireless Install – Assist with large scale wireless implementations.

Zurich, Zurich, CH

• Staffing placement at Ford Motor Company
• CUCM Upgrade – Provide extensive support during CUCM upgrade to new hardware/software for 2 clusters of 15,000+ devices.
• Process Improvement – Work towards improving the Ford process for deploying new IPTel / Cisco VOIP sites o Supplier – Greatly improved the documentation used to gather site requirements and deployment information as.
• Excel Scripting – Develop extensive scripting used to configure new sites as well as migrate sites from one cluster to another using export files.
• Large Site Deployments – Responsible for planning and configuration of 2500+ user sites
• Team Training – Share knowledge of troubleshooting, configuration technics, and implementation processes to increase overall team capabilities.

• CUCM Upgrade – Provide extensive support during CUCM upgrade tonew hardware/software for 2 clusters of 15,000+ devices.
• Process Improvement – Work towards improving the Ford process fordeploying new IPTel / Cisco VOIP sites
• Supplier – Greatly improved the documentation used to gather siterequirements and deployment information as well as system testingguides.
• Planning – Developed new scripting tools to process the sitedeployment information into CUCM BAT import files.
• Vender interaction – Reduce human error by simplifyingcommunications between planning and deployment phases.
• Excel Scripting – Develop extensive scripting used to configure new sitesas well as migrate sites from one cluster to another using export files.

CH-1009 PULLY/LAUSANNE, Switzerland, CH

• Cisco VoIP Engineering – Design new Cisco Unified CommunicationManager 8.1.5/ Unity Connection 8.5 Cluster including dial plan, codecconfiguration, failover, etc.
• Cisco VoIP Engineering – Support global VoIP infrastructure.
• Cisco UCS – Design new Cisco UCS system for UC upgrade.
• XMedius – Deploy new FoIP services including support documentation.
• VoIP Attendant Console – Participate in POC testing of new attendantconsole applications for Cisco attendant console replacement.
• Cisco CUCMS – Deploy POC of Cisco’s VoIP management applicationsuite.

Garland, Texas, US

• VOSS Engineering – Assist in deploying VOSS server infrastructure.
• VOSS Engineering – Build out VOSS US lab data center.

Dallas, Texas, US

• Cisco VoIP Engineering – Design new CallManager 6.1/ Unity 5.0 Clusterincluding dial plan, codec configuration, failover, etc.
• Cisco VoIP Engineering - Migrate Offices from CallManager 4.1 cluster tonew 6.1 cluster.
• Cisco VoIP Advanced Support – Perform advanced call routing support.
• Cisco UCCX Standard Engineering – Install and deploy UCCX Standardserver to be use for customer service call flow at larger offices, conductcall flow assessments and designee scripting for small customer.
• Network Engineering – Design data center network including Cisco 7200,Cisco 6509, Cisco 3825, F5 LTM, ISA, Cisco 5520 and implementation
• Network Deployment – Deploy AT&T’s AVPN at 50+ sites

Dallas, Texas, US

• Cisco VoIP – Tasked with handling any support tickets involving Associa’s
• Cisco VoIP system consisting of a 4.1 Pub & Sub cluster with 400+ IPphones.
• Cisco VoIP Deployments – Assist in Cisco VoIP deployments includingdepartment call flow, greeting configuration, router configuration, andtraining.
• Network Support – Tasked with handling any support tickets involvingAssocia’s AT&T NVPN network consisting of 12 nodes and 5 IPSecconnected sites all running Cisco appliances.
• Network Monitoring – Continue developing What’s Up Gold as Associa’snetwork monitoring platform to better alert staff of issues.

Dallas, Texas, US

• Deploy What's Up Gold – Manage deployment of Associa’s first networkmonitoring system, search for an add network devices and servers,configure custom monitoring and advanced alerting.
• Study Cisco Pix Configuration – Review corporate pix configuration andmake additions as needed with supervision.Cisco VoIP Help Desk – Perform Voicemail password resets and namechanges.
• Information Management - Developed information management web sitewith MySQL database back end and hooks into What’s Up Gold and CiscoCall Manager 4.1 databases.

Ccna Prep

Associate, Show Production & Touring