Jacob Munson Email & Phone Number

Dallas, Tx, Us

Stamford, Ct, Us

Cost Reduction:Renegotiation of AT&T PSTN service contract to save $700k annually.First Communications, Frontier, Verizon, Service Cancellation ~$1 million in annual savings.Intelepeer PSTN service contract negotiation for consolidation.Platform Consolidation:Led migration of 100+ banking centers from various systems to Webex Calling.Led migration of 120+ Genesys contact center agents from mobile phones to Webex Calling.Led conference room migration from Hybrid calling to Webex calling.Led migration of 80+ remote phones from VPN to Webex CallingLed POTS line consolidation to Granite Telecom.Led decommission of 2 AVAYA platforms and 4 PSTN Gateways. Feature Delivery:Led Webex Meetings app to Webex App MigrationLed Webster & Sterling bank merger state contact center implementation on Five9Led Webex Calling call group implementation for contact center lite groups.Business Driven Efforts: Led Genesys Platform data center migration.Executed migration of on-prem Cisco infrastructure between data centers to support data center closures.Service Cost allocation optimization by removing Telesoft and establishing an internal process.

Stamford, Ct, Us

Environment review and assessment.Webex Calling cloud PBX selection and implementation.Webex to Microsoft migration.Webex room integration with Teams. E911 compliance implementation.Cisco UC system platform data center migration.

• Develop PHP, MySQL, HTML based web application to simplify Cisco Phone deployments.• Develop Python based application to simplify green field Cisco Call Manager Deployments.• Develop several Excel VBA applications to assist with data migration for legacy systems.• Develop CAD design for customized phone wall mount for Cisco phones• Onboard Manufacturing partner to mass produce wall mounts.• Market and sell both software and hardware products.

Dallas, Tx, Us

Current - Sr. Solutions Architect• Managed strategic customers to expand their unified communications environments.• Develop go to market strategy and presentations for both customers and account teams.• Act as lead for customized workflows integrations with verious UC applications leveraging open API's• Cisco Webex Teams Masters member.• Act as subject matter expert for Cisco's cloud UC portfolio.• Participate in Cisco partner advisory board.• Develop project scoping process and standards.1.5yr as UC Engineer• Lead UC architect for large healthcare provider.• Develop documentation and deployment standards for delivery team.• Subject matter export for Cisco cloud applications.• Advanced workflow unified communications integrations between webex teams and third party applications.

• Multiple UC Deployments – Deployment of Multiple UC environments including CUCM, Unity Connection, UCCX, IMP, Expressway, and CER of various different versions from 9.x to 11.x• Multiple UC Upgrades – Upgrade Multiple UC environments including CUCM, Unity Connection, CER from various different versions to 10.5• UC Design – Assist multiple customers with PBX to Cisco UC migrations• Network Refresh – Perform Full network assessment and upgrade to new Cisco switching (4500, 6509E, 3650, 2960x, etc)• UCCX Design/Install – Assist multiple customers with contact center design and implementation. • Wireless Install – Assist with large scale wireless implementations.

Zurich, Zurich, Ch

• Staffing placement at Ford Motor Company• CUCM Upgrade – Provide extensive support during CUCM upgrade to new hardware/software for 2 clusters of 15,000+ devices.• Process Improvement – Work towards improving the Ford process for deploying new IPTel / Cisco VOIP sites o Supplier – Greatly improved the documentation used to gather site requirements and deployment information as well as system testing guides. o Planning – Developed new scripting tools to process the site deployment information into CUCM BAT import files. o Vender interaction – Reduce human error by simplifying communications between planning and deployment phases.• Excel Scripting – Develop extensive scripting used to configure new sites as well as migrate sites from one cluster to another using export files.• Large Site Deployments – Responsible for planning and configuration of 2500+ user sites• Team Training – Share knowledge of troubleshooting, configuration technics, and implementation processes to increase overall team capabilities. • CUCM SQL Query – Use Cisco UCDT to directly query CUCM for data not available through BAT exports but required for cluster migration. • Process Development – Work with multiple teams to streamline design and deployment processes.

• CUCM Upgrade – Provide extensive support during CUCM upgrade tonew hardware/software for 2 clusters of 15,000+ devices.• Process Improvement – Work towards improving the Ford process fordeploying new IPTel / Cisco VOIP sites• Supplier – Greatly improved the documentation used to gather siterequirements and deployment information as well as system testingguides.• Planning – Developed new scripting tools to process the sitedeployment information into CUCM BAT import files.• Vender interaction – Reduce human error by simplifyingcommunications between planning and deployment phases.• Excel Scripting – Develop extensive scripting used to configure new sitesas well as migrate sites from one cluster to another using export files.• Large Site Deployments – Responsible for planning and configuration of2500+ user sites• Team Training – Share knowledge of troubleshooting, configurationtechnics, and implementation processes to increase overall teamcapabilities.• CUCM SQL Query – Use Cisco UCDT to directly query CUCM for data notavailable through BAT exports but required for cluster migration.• Process Development – Work with multiple teams to streamline designand deployment processes.

Ch-1009 Pully/Lausanne, Switzerland, Ch

• Cisco VoIP Engineering – Design new Cisco Unified CommunicationManager 8.1.5/ Unity Connection 8.5 Cluster including dial plan, codecconfiguration, failover, etc.• Cisco VoIP Engineering – Support global VoIP infrastructure.• Cisco UCS – Design new Cisco UCS system for UC upgrade.• XMedius – Deploy new FoIP services including support documentation.• VoIP Attendant Console – Participate in POC testing of new attendantconsole applications for Cisco attendant console replacement.• Cisco CUCMS – Deploy POC of Cisco’s VoIP management applicationsuite.• Cisco VoIP Engineering – Deploy POC lab of CallManager 8.5/ UnityConnection 8.5.• Cisco VoIP Engineering – Standardize CallManager / Unity backupprocedure globally.• Cisco VoIP Engineering – Develop single automated ccmuser and Unityredirect script for global utilization.• Cisco VoIP Engineering – Develop Unity call handler configurationstandards.• Cisco VoIP Engineering – Deploy mobile 8.1 POC• Cisco VoIP Engineering – Deploy CUCI-Lync POC• VMware Design – Develop deployment strategy for UC on VMware.Including CUCM, Unity Connection, and CUCMS for a multi clusterenvironment.• Perl Scripting – Develop & Deploy Perl Script to correlate betweenMSSQL database & Active directory and redirect to appropriate ccmuserURL

Garland, Texas, Us

• VOSS Engineering – Assist in deploying VOSS server infrastructure.• VOSS Engineering – Build out VOSS US lab data center.

Dallas, Texas, Us

• Cisco VoIP Engineering – Design new CallManager 6.1/ Unity 5.0 Clusterincluding dial plan, codec configuration, failover, etc.• Cisco VoIP Engineering - Migrate Offices from CallManager 4.1 cluster tonew 6.1 cluster.• Cisco VoIP Advanced Support – Perform advanced call routing support.• Cisco UCCX Standard Engineering – Install and deploy UCCX Standardserver to be use for customer service call flow at larger offices, conductcall flow assessments and designee scripting for small customer servicedepartments• Network Engineering – Design data center network including Cisco 7200,Cisco 6509, Cisco 3825, F5 LTM, ISA, Cisco 5520 and implementation• Network Deployment – Deploy AT&T’s AVPN at 50+ sites• Network Monitoring – Configure Solarwinds Orion for network monitoringand advanced alerting, configure netqos for Netflow monitoring.• Project Management – Manage network and Cisco VoIP deployments withend users and managers.• Exchange UM – Design deployment of Exchange UM as voice mailsolution for 500+ Cisco VoIP implementation.• Service Desk Training – Train service desk staff on Cisco VoIP move addsand changes as well as network outage first response.

Dallas, Texas, Us

• Cisco VoIP – Tasked with handling any support tickets involving Associa’s• Cisco VoIP system consisting of a 4.1 Pub & Sub cluster with 400+ IPphones.• Cisco VoIP Deployments – Assist in Cisco VoIP deployments includingdepartment call flow, greeting configuration, router configuration, andtraining.• Network Support – Tasked with handling any support tickets involvingAssocia’s AT&T NVPN network consisting of 12 nodes and 5 IPSecconnected sites all running Cisco appliances.• Network Monitoring – Continue developing What’s Up Gold as Associa’snetwork monitoring platform to better alert staff of issues.

Dallas, Texas, Us

• Deploy What's Up Gold – Manage deployment of Associa’s first networkmonitoring system, search for an add network devices and servers,configure custom monitoring and advanced alerting.• Study Cisco Pix Configuration – Review corporate pix configuration andmake additions as needed with supervision.Cisco VoIP Help Desk – Perform Voicemail password resets and namechanges.• Information Management - Developed information management web sitewith MySQL database back end and hooks into What’s Up Gold and CiscoCall Manager 4.1 databases.

Ccna Prep

Associate, Show Production & Touring