Jacob Narvaez Email & Phone Number

United States

Mountain View, California, United States

Review Work Orders: Work within Corrigo and GUTS (Googles Ticketing System) to identify, communicate, and address any work orders that need attention. Prioritizing them based on urgency, assigning them to technicians or vendors, and ensuring all necessary information is included.Communicate work order details and deadlines to technicians, vendors, and internal teams like the Facilities Management team. This might involve phone calls, emails, or face-to-face meetings.Monitor… Show more Review Work Orders: Work within Corrigo and GUTS (Googles Ticketing System) to identify, communicate, and address any work orders that need attention. Prioritizing them based on urgency, assigning them to technicians or vendors, and ensuring all necessary information is included.Communicate work order details and deadlines to technicians, vendors, and internal teams like the Facilities Management team. This might involve phone calls, emails, or face-to-face meetings.Monitor (KPIs) and (SLAs): Track metrics related to work order completion times, customer satisfaction, and budget adherence. Identify areas for improvement and communicate them to relevant parties.Vendor Management: Oversee the work of third-party contractors and vendors assigned to work orders. This includes providing clear instructions, monitoring their progress, and ensuring they meet quality standards and deadlines.Review completed work orders to ensure they were done correctly and according to specifications. Follow up with technicians or vendors if any issues are found.Respond to customer inquiries and complaints related to facilities issues. Address their concerns promptly and professionally, ensuring their satisfaction.Update the CMMS with completed work order details and any relevant notes. Generate reports for internal stakeholders and clients as needed.Address unexpected issues that arise related to facilities maintenance, such as equipment breakdowns or tenant requests. Find solutions quickly and efficiently to minimize disruption and maintain a positive customer experience. Show less

Mountain View, California, United States

Mountain View, California, United States

Provide pristine customer service while maintaining and monitoring all work orders through two ticket based systems (360 and GUTS)Assign all work orders to proper personnel and proactively keep all tickets updated from start to finish to help maintain high SLA scores with client. Receive proposals, create PO’s, and track all work orders consisting of high dollar amounts via spreadsheets. Reporting all information on a daily basis on status of tickets being assigned, in… Show more Provide pristine customer service while maintaining and monitoring all work orders through two ticket based systems (360 and GUTS)Assign all work orders to proper personnel and proactively keep all tickets updated from start to finish to help maintain high SLA scores with client. Receive proposals, create PO’s, and track all work orders consisting of high dollar amounts via spreadsheets. Reporting all information on a daily basis on status of tickets being assigned, in progress, on hold, or overdue to management and all leads while holding and hosting weekly meetings with all to discuss better ways to keep scores within standards. Keep a strong and healthy relationship with vendors by providing assistance on job walks and providing escorts for high profile buildings. Show less

Mountain View, California

- Perform various tasks such as maintaining the wellness of office spaces while communicating with Google employees of all levels, fellow technicians, other tenant service coordinators, and management.- Create/receive work orders on a ticket based system.- Order supplies from approved vendors and making sure to pass all purchasing info to management to help maintain a budget on a month to month basis. - Perform minor repairs such as changing ceiling lights, replacing… Show more - Perform various tasks such as maintaining the wellness of office spaces while communicating with Google employees of all levels, fellow technicians, other tenant service coordinators, and management.- Create/receive work orders on a ticket based system.- Order supplies from approved vendors and making sure to pass all purchasing info to management to help maintain a budget on a month to month basis. - Perform minor repairs such as changing ceiling lights, replacing ceiling tiles (special cut and different styles of tiles)- Set up and take down events and conferences. (extension cords, easels, white boards, etc) - Compose daily reports for walkthroughs/inspections and create works orders for any major/minor repairs needed within any and all office spaces or landscaping. - Communicate with vendors for timelines regarding work start dates, current work being done, and completion dates. Help answer questions for all contracted vendors. Giving them a one stop point of contact for any and all issues at any time.- Train newly hired WEC employees on process and best practices giving both verbal and hands on training with work being done in the work field and also in various programs for google provided systems (docs, sheets, and slides). Also, show how to read, create, and close work orders in 360 ticket system.- Work on pilot programs and provide feedback on how applications and newer processes can improve both quality of work and time efficiency for those in my position. (I.e. PlanGrid application)- Expanding my knowledge by sitting in on conference calls with many different departments such as Business Operations, Facilities Coordinator, Space Management, Procurement, etc. to further my career within the company. - Currently training for a facilities coordinator position as well as exploring into the world of business operations and procurement. Show less

San Jose, California

- Provide world class service by building knowledge of all products and processes to help a growing relationship with consumers become easier. - As a Part time athlete (sales associate), we show all consumers various types of clothing, shoes, and various pieces of equipment to help them in their decision as to what item(s) would be best for any and all exercises or daily use. - Educate and inform those who are in need of specific items and how they can help them on a performance… Show more - Provide world class service by building knowledge of all products and processes to help a growing relationship with consumers become easier. - As a Part time athlete (sales associate), we show all consumers various types of clothing, shoes, and various pieces of equipment to help them in their decision as to what item(s) would be best for any and all exercises or daily use. - Educate and inform those who are in need of specific items and how they can help them on a performance based level. - Inform consumers about all available digital platforms that Nike provides (i.e. Nike phone app, Nike+, NRC, NTC, and SNKRS applications) to make shopping less stressful, becoming more active in life, tracking their progress in all physical activity, and unlocking goals beyond imagination creating milestones in athletes lives. - Perform stock room duties and details such as processing equipment, apparel, and footwear to get ready for our sales floor team. Working in a fast and controlled pace to help fulfill daily sales goals. - Report to management in regards to details of any issues with items and or concerns with certain processes within store.- Help train newly hired athletes on SOP’s and how to help consumers when on sales floor as well as closing/opening duties. Show less

San Jose, California

- Enter in orders via email from multiple outside and inside sales reps as well as help to manage a group of 8 other associates. Quality assure all orders to maintain less than 2% error rate each month. - Coach new and current associates on new processes to further better any and all aspects of entry.- Answer billing questions and maintain a relationship with multiple sattelite offices throughout the US. - Provide and help process companies requests for COI (Certificates… Show more - Enter in orders via email from multiple outside and inside sales reps as well as help to manage a group of 8 other associates. Quality assure all orders to maintain less than 2% error rate each month. - Coach new and current associates on new processes to further better any and all aspects of entry.- Answer billing questions and maintain a relationship with multiple sattelite offices throughout the US. - Provide and help process companies requests for COI (Certificates of Insurance) and also help to set up transfer of liability for billing. - Assist with special projects (CALFIRE, disaster emergency, government contract, concert event orders) to assure proper pricing and billing are in place. - Provide assistance to high profile customers with ordering and billing. (i.e. contract specific pricing and billing, change in orders, various items in relation to construction wellness.) - Test newly provided systems to ensure timeliness and efficiency for all users within the company. Report any issues with systems to better provide data to upper management. Show less

San Jose, California

- Assist any and all callers with billing, orders, quotes, and also perform any and all areas or retention. - Place orders into Navision (Microsoft based system) as well as use mapping systems to help better pin point delivery and service locations for operations. - Communicate with operations for dates of availability for special items (i.e. event trailers, fence projects, and electrical projects.) and relay info to customers. - Help train newly hired support members to… Show more - Assist any and all callers with billing, orders, quotes, and also perform any and all areas or retention. - Place orders into Navision (Microsoft based system) as well as use mapping systems to help better pin point delivery and service locations for operations. - Communicate with operations for dates of availability for special items (i.e. event trailers, fence projects, and electrical projects.) and relay info to customers. - Help train newly hired support members to understand the processes and help provide world class service to any and all customers/clients- Transfer higher end orders to inside/outside sales representatives- Make sure any and all support team members follow work schedules to maintain phone coverage at all times. Show less