Jacob Offield Email & Phone Number

Irving, Texas

Lead team of 11-15 dedicated Customer Service Representatives, all direct reports, in the primary call center for SiriusXM Connected Vehicle Services, serving clients for prestigious accounts that include Toyota, Lexus, Mercedes Benz, Nissan, Acura, Honda and Subaru. Previously had 17 direct reports as Overnight Supervisor and often managed all call-center.

Dallas/Fort Worth Area

Received excellent training and mentoring in Leadership by the Group Operations Supervisor while serving as Momentum Coach; monitored arrival times, length of meal breaks, attendance, and KPIs. Listened carefully to identify the most opportune times to provide one-on-one coaching and training to individual CSRs; simultaneously cultivated a team culture.

Dallas/Fort Worth Area

Often helped to “save the day” as a remotely activated first responder for dozens of customers a year who experienced a collision while in their vehicle by providing reassurance and summoning emergency assistance immediately. Assisted customers with billing concerns by providing them with superior customer service and follow up when necessary. Part of the.

Dallas/Fort Worth Area

Promoted and marketed 95.9 FM, The Ranch Radio at various special events and live broadcasts. Utilized tried and true field marketing tactics and implemented creative marketing strategies with approval.

Dallas/Fort Worth Area

Refined public speaking and communications skills while providing leadership and a positive role model in the classroom; continued lesson plan where regular full-time teacher had left off whenever possible. Maintained control of classroom, to facilitate learning from self-study and completion of assignments.

Skilled in the production program Adobe Audition. Worked as a DJ for three semesters. Learned proper use of the microphone and how to broadcast over the radio. Hosted a Sports Show, learned how to manage a program, and made sure everything ran smoothly.

Nacogdoches, TX

Learned how to produce a thirty minute newscast. Learned the proper use of the Sony Mini DV Cameras as well as wireless microphones and proper use of a tripod. Learned how to make proper TV packages by going into the field and finding my own stories. Skilled in Final Cut Pro and learned proper editing techniques. Learned jobs in the studio: Camera, TD.

Worked with the Executive Producer and learned how to produce the show. Logged footage into the server. Gained experience with writing and producing my own sports broadcast. On Camera experience with sports reporting for a major market in DFW. Experience with Digital Photography. Learned Interviewing skills and gained experience in the field. Worked in the.

B.A., School Of Liberal Arts, Radio/Tv Broadcasting

Activities and Societies: Kappa Alpha Order

Education record