Jacob Olson Email & Phone Number

Mendota Heights, Minnesota, United States

Providing our current customer base with the utmost in customer service and solutions while looking to expand Sengistix's services offered to new families and providers in need of tech/remote supportsListening to concerns of individuals needs + matched tech solutions = happy & successful outcomesAxis Certified Professional for over 11 years - 4x re-certification

Mendota Heights, Minnesota, United States

Deployed hundreds of networked devices to new locations and ensured secure connectivity to a wide national footprintThe number of networks I supported, supported 4x+ the number of users as my hometown Part of a 2-3 member Team that successfully on-boarded an almost two-fold increase company-wide in physical networks and their associated connectivity accounts through acquisitions Daily use of: Cisco Meraki Dashboard, PRTG, Zix, Click-Up, and SysAid ticketing system

Mendota Heights, Minnesota, United States

Proven IT and customer support - leader in opening and closing casesAxis Certified Professional - 3x re-certificationSoftware Experience:Salesforce - Lightning & ClassicGenetec - Security Desk Camera PlatformAxis - Camera StationAxis - Camera CompanionAxis - Device Manager & IP UtilityTrello - Project Management

Saint Paul, Minnesota

Graduate Research Assistant to Professor Newman in the Department of Fisheries, Wildlife and Conservation Biology in the College of Food, Agricultural and Natural Resource Sciences at the University of Minnesota, Saint Paul CampusConducted point intercept macrophyte sampling, lake sediment core sampling for seed bank assessments, PONAR turion sampling and growth chamber viability tests within the waterways of the Riley Purgatory Bluff Creek Watershed District while investigating methods to restore native macrophyte communities and define restoration endpoints to guide future management decisions Performed various water quality measurements including Secchi depth, PAR (photosynthetically active radiation), DO (dissolved oxygen) and temperatureCreated field data sheets and databases for sampling, experimental and species documentationAssisted with maintaining boats, trailers and sampling equipment - experience trailering boats and pontoons in metropolitan and rural areas Assisted with point intercept/random point macrophyte sampling in a project involving 60+ MN lakes to document/explore invasive macrophytes (Potamogeton crispus and Myriophyllum spicatum) and their genetics with a PhD student in our laboratoryData management - led Completion Project for Riley Purgatory Bluff Creek Watershed District: compiled, organized, filed/verified data and assisted with creating metadata for 10 year long project -Graduate Fellow: Minnesota Aquatic Invasive Species Research Center (MAISRC)-CFANS Graduate and Research Policy and Review Committtee (GRPRC) - served two terms-Certified Minnesota Lake Service Provider Employee

Mendota Heights, Minnesota

Supported the Operations Director with the day-to-day operations of Sengistix and ensured the smooth functioning of the Response Center Supervised data and information flow systems and practices in Salesforce, the Healthsense Portal and Formstack to ensure the Response Center Advocates had the information they needed for emergency responses or system issues and also that documentation was timely and accuratePerformed final quality assurance and audits of internal documentation, client/end-user reports, including those required for state/federal (HIPAA) documentation, and system configurations Administered 200+ SOHOs, 65+ IP cameras and 20+ "drone" two-way A/V PCs/tablets deployed around the US Provided tier 2 & 3 technical support to Response Center team and collaborated with vendors to arrive at solutions for external issues as needed - coordinated accurate and responsive actions for internal system issuesConducted research and development on emergent equipment, configurations and software platforms while working closely with vendors to design new technology solutions for end-users utilizing security sensors, IP cameras, PCs and other networking appliancesAccount manager for company-wide SENS Vision "premier" accounts; co-expanded this area of the company over 400%Ensured smooth on-boarding and orientation of new customers and service providers while maintaining the continued education of existing customers with new product offerings and solutionsMost rapidly promoted employee within company through multiple advancementsSalesforce, Formstack, Trello, Axis AVHS/Secure-i, PRTG Network Monitor, Track-IT!, Joomla! and Dropbox used on a daily basis.

West Saint Paul, Mn

Led a team of dedicated Direct Support Professionals through their daily activities and interactions with People Served assuring pinnacle care and attention was providedConfirmed medication administration compliance including administration of scheduled/controlled narcotics and other medications Provided support and maintenance for all Sengistix and Internet Service Provider related equipmentCommunicated all system protocol changes and monitor updates from multiple program managers at at Owakihi to the Response Center team at Sengistix to ensure and verify accuracy Ensured HIPPA compliance with team's interactions, documentation and reportingMost rapidly promoted employee within company through multiple advancements

Greater Minneapolis-St. Paul Area

Guided multiple sub-contractor teams (including three roofing, two siding and one window) throughout the state of Minnesota (territory: Rochester to St. Cloud) to ensure the highest level of craftsmanship and customer satisfaction on all projectsWas "The Face of JNS" during projects - provided the homeowner/s with project details and answered questions while assuring their project results were not only beyond their expectations, but also that the entire process was stress freeEnsured projects were completed within time and budgetary allotments and that all necessary permits were in place before projects beganExpertly problem solved any unforeseen issues and orchestrated deliveries of additional materials as needed from supply yards via couriersConducted post project follow up with the customer to ensure complete satisfaction; coordinated team follow-up if needed

Master Of Science - Ms - Plan A, Water Resources Science - Wrs, 3.86

Activities and Societies: Two terms - Graduate and Research Policy and Review Committee (GRPRC) - Representative for CFANS graduate.

Bachelor Of Science (B.S.), Biology/Biological Sciences, General

First B.S. Biology student at UMD to take Java Programming as their foreign language requirement Undergraduate Research Opportunity.

Computer Science

Activities and Societies: Dean's List Received bid from Pi Kappa Alpha (cordially declined due to transferring schools) Transferred