Jacob Pearson Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

I had been working part-time for four years at Rockup while studying. Rockup aims to build self-esteem in their customers of all ages, create positive attitudes and fun experiences. I worked well under pressure and completed tasks within the time frame given. Through ROCKUP I was promoted to a Team Leader, where I provided guidance and instruction to staff making sure everything is organized and ready to go for the start of an event.

Auckland, New Zealand

I was a senior member of the Lexel Systems Service Desk and provided level 1 and 2 support, often dealing with escalations from junior and senior colleagues alike. We supported a wide range of both retail and corporate clients, as well as many companies that are supported on a time and materials basis. This vast and varied customer base has required that I be easily adaptable to any and all requests with little to no information or background. I am confident in dealing with time sensitive and… Show more I was a senior member of the Lexel Systems Service Desk and provided level 1 and 2 support, often dealing with escalations from junior and senior colleagues alike. We supported a wide range of both retail and corporate clients, as well as many companies that are supported on a time and materials basis. This vast and varied customer base has required that I be easily adaptable to any and all requests with little to no information or background. I am confident in dealing with time sensitive and critical issues, either resolving the issue myself or escalating to the necessary party for resolution.I am proficient in basic windows server support as the service desk is the first line of help for many of our corporate clients. Involving add’s, removes and changes to AD profiles often synced with Microsoft Office 365. I am also experienced in troubleshooting physical and virtual servers. I have been responsible for training and supporting a large portion of our newer staff including, but not limited to, teaching generalized troubleshooting processes, explaining niche customer issues, best practice resolution, process management and the development of interpersonal relationship skills.Since starting at Lexel I have set records for issue processing as well as continuously managing to meet the targets I set for myself and exceed the KPIs that are given to me by my leaders. Show less

Auckland, New Zealand

Auckland, New Zealand

Working at the Digital Mobile branch in Warkworth has made me acquire many sales and customer service skills. Becoming the second in command for my multi-site manager in only three months of employment. Maintaining the number one sales rep status for accessories seven months running, as well as setting the company record for accessories sales in a month. Month by month I maintained a monthly average of $12,000+ GP per month, a high customer conversion rate and a fantastic Net Promotor… Show more Working at the Digital Mobile branch in Warkworth has made me acquire many sales and customer service skills. Becoming the second in command for my multi-site manager in only three months of employment. Maintaining the number one sales rep status for accessories seven months running, as well as setting the company record for accessories sales in a month. Month by month I maintained a monthly average of $12,000+ GP per month, a high customer conversion rate and a fantastic Net Promotor Score. This is only made possible by my dedication to my customers and my store. On more than a few occasions covering shift work during my rostered days off in order to maintain a high level of customer satisfaction within the stores environment.This busy and sometimes chaotic workplace has molded me into a strongly skilled sales rep with a passion for good customer service. Creating customers with who my rapport is phantasmagorical. Show less