Jacob Prather Email & Phone Number

Salado, Tx, Us

United States

United States

United States

Round Rock, Texas, United States

Assisted customers with resolving hardware related issues on serversAssisted customers with vSAN related issuesAssisted with performance VMware ESXi upgrades for customersAssisted with resolving performance related issues with VM'sAssisted with resolving network communication issues between VM’s, hosts, and switchesAssisted customers with performing Network Load balance configurationsAssisted resolving vCenter related issuesAssisted with Migrating Datastores from one VM to anotherAssisted with configuring policy rules in VMware environmentAssisted customers with resolving VMware Horizon Agent errors in their environmentWorked with Tier 3 Engineers for complex issues in VMware environmentWorked with Resolution Managers on resolving highly complex cases and drove them to resolutionAssisted with resolving isolation configuration issues for isolated networks/serversAssisted with providing hardware configurations for servers for customers Provided Detailed action plans via email for Customers, Engineers, and ManagementActed as a liaison between internal departments and customersAssisted Colleagues on VMware related issues as well as hardware configurationsAssisted RTMS department when they were short staffed Trained new technical support agents on hardware/VMware troubleshootingKnowledge of RHEL and CentOS command line Knowledge of ESXi Command Line Knowledge of Dell Cloud BoxesKnowledge of Salesforce Ticketing system/case management

Round Rock Tx

Performed Software troubleshooting for Windows ServersPerformed DNS troubleshooting for customersWorked with customer on resolving Open Manager Server Administrator as well as Open Manage Enterprise issuesAssisted with Troubleshooting hardware for serversAssisted with network related issues from servers to switches in the environmentPerformed Multiple ways to push updates via command line as well as exe filesAssisted with Manager on escalated cases that needed a resolutionAssisted with Escalated cases brought forth by Resolution Managers that needed assistanceAssisted with Tier 3 Engineers on specific cases and worked closely with them on a resolutionAble to perform difficult tasks with little to no overhead from upper managementAssisted with Management on going through training material still in development / provided feedbackAssisted the Production Design and Web Production Team on designing our Ticket system to better assist front line agentsAssisted colleagues that needed further guidance on resolving tickets or answering general questionsWorked with Logistics team to make sure that parts were able to ship and provide constant feedback to customers on the status dailyPerformed collaborative support with other teams at Dell as well as 3rd parties to resolve issuesPerformed escalation tasks to get specific issues resolvedAssisted with calls for other teams when provided the opportunityPerformed backup cases while actively taking calls on the front lineGreat customer service skillsGreat phone communication skillsTeam playerHard Worker

Round Rock, Texas

Ability to multitaskAble to identify multiple issues ranging from hardware to softwareAssisted federal customers with troubleshooting systems ranging from laptop to desktopsAssist federal customers resolving issues from system hardware to softwareAssist federal customers with creating media and walking through with federal customers to deploy media from Linux to WindowsAssisted Federal customers to isolate PXE boot issueAssisted troubleshooting printersAssisted with navigation of updating driversAssist Federal customers with driver updates for their systemsAssisted with troubleshooting docking stationsAssisted with Office activation and troubleshootingAbility to utilize command line for troubleshootingAssist Federal customers with RAID troubleshootingAble to assist onsite technicians on resolving issues and installing hardwareAble to troubleshoot and assist with federal customer's via email &/or phoneKnowledge of Policy for Client and Federal SupportAble to navigate Delta and Sales ForceCreated work orders and dispatches for federal customers for servicesAssisted Co-workers when neededAbility to de-escalate federal customersGreat call control and communication with federal customersHandled Sensitive InformationGreat note taking skillsAbility to multi-taskFast typing skillsCan quickly learn new skillsAble to adapt in a changing environmentAble to take team meeting notes and distribute them across the teamAssisted Project Manager for Coveo application within Sales ForceAssisted Project Managers for tools for floor techsAssisted on project for global launchAssisted Manager for Onsite Tech Ride Along ProjectAttended meeting and provided notes for projectsAssisted as backup for Early Life SupportAssisted other departments as neededAssist other dell team representatives via skypeAssisted Account Managers via skypeAwarded Dell Champion Award 2019Awarded Team Player FY 19 C4Always on time and arrive early

San Antonio, Texas

Performed inbound and outbound callsAssist customers setting up profiles for mobile applications and new web interface for Credit Unions / BanksAssist Credit Union members with activation for accountsAssist Bank Customers with activating accountsPerformed outbound call surveys for medical patientsFlexibility from one project to anotherGreat phone communicationHandled sensitive informationAlways on timeGreat Customer service skillsAssisted other colleagues when needed

San Antonio, Texas Area

Greeted CustomersMulti-tasked between drink orders and taking ordersAssisted with handling food for customersCustomized drink orders when requestedCleaned lobby and restocked itemsAssisted cashier lanes on Target Side when neededAssisted other departments at Target when neededAssisted with cargo deliveryClosed storedHandled Cash DrawerPrepped Drinks for the following day

San Antonio, Texas Area

Worked with IT department on rolling out application registrationsWalked around Medical office registering patients for portal applicationAssisted with filing for the Medical officeAssisted with clearing up rec roomAssisted with gathering and delivery packagesAssisted with transporting medical supplies to doctor officesAssisted with working with Microsoft Apps in the officeCleaned waiting area for patientsProvided Portal feedback issues to IT departmentAlways on time Great customer service skillsAssisted front desk with delivery paperwork around the medical officeHandled Medical RecordsComplied with HIPPA Regulations

San Antonio, Texas Area

Excellent customer service to guestBagged FoodAssist other food areas when neededCleaned Chick-Fil-A area and restocked itemsTrained New EmployeesHanded Cash DrawerAssisted with counting till for bank deposit for business

San Antonio, Texas Area

Excellent customer service to guestBagged Food and presented to customers with high accuracyTook orders for drive thru and presented order to customer with high accuracyAble to work both Drive thru lanes while cashing customers at the first windowAssist other areas when neededCleaned lobby and restocked itemsGood at multi-taskingTrained new employeesAssisted Managers on floor by being temp managerHandled Cash drawerAlways on time

San Antonio, Texas Area

Worked with Private/Sensitive InformationPrepared, scanned, and organized student documentsAssisted with generating as well as releasing transcripts, acceptance, and dismissal lettersAssisted with the hiring processAssisted with decorating office for school eventsWorked with other departments to assist with the work loadTook and relayed messages for office membersAlways on timeGreat work ethic and working in groups