Jacob Ramirez

Jacob Ramirez Email and Phone Number

System Support Specialist III @ Texas Department of Motor Vehicles
Austin, TX, US
Jacob Ramirez's Location
Austin, Texas, United States, United States
About Jacob Ramirez

Experienced Information Technology Support Specialist and Technical Support Engineer with 5+ years experience in technical support, Salesforce ticketing systems, sharepoint administration and overall technical expertise that focuses on creating solutions to complex issues to help teams increase overall productivity. Technical tools:JavaActive DirectorySharepoint SalesforceData Analytics LanDesk Remote AgentHardware DeploymentSoftware Deployment

Jacob Ramirez's Current Company Details
Texas Department of Motor Vehicles

Texas Department Of Motor Vehicles

View
System Support Specialist III
Austin, TX, US
Website:
txdmv.gov
Employees:
441
Jacob Ramirez Work Experience Details
  • Texas Department Of Motor Vehicles
    System Support Specialist Iii
    Texas Department Of Motor Vehicles
    Austin, Tx, Us
    View
  • Dell Medical School At The University Of Texas At Austin
    Technical Analyst Ii
    Dell Medical School At The University Of Texas At Austin Nov 2024 - Present
    Austin, Tx, Us
    View
  • Texas Department Of Motor Vehicles
    System Support Specialist Iii
    Texas Department Of Motor Vehicles Oct 2022 - Nov 2024
    Austin, Texas, Us
    -Troubleshoots and solves Tier 1-3 tickets given through Remedy | Salesforce-Sends PC and other necessary equipment for hardware issues - Images PC's needed for county refreshes for new equipment throughout Texas- Troubleshoot and solves technical issues for all 254 counties throughout Texas
    View
  • Atlas Technology
    It Support Specialist Ii
    Atlas Technology Feb 2022 - Jul 2022
    Singapore, Sg
    -Used Apple Business Manager MDM to push work authorized applications to all cellular devices company-wide-Troubleshot all company issues regarding hardware, software, and audio and video-Worked as administrator in Sharepoint, manually adding new employee hires and creating user profiles for company use- Pushed company approved software using Hexnode MDM manager to company mobile devices - Answered and solved all technical questions and inquries brought up by company employees in a timely manner
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  • Randstad Technologies Us
    Data Analyst | It Support Specialist
    Randstad Technologies Us Nov 2021 - Feb 2022
    Atlanta, Ga, Us
    View
  • Samsung Electronics
    Data Analyst | Hazourdous Materials
    Samsung Electronics Feb 2020 - Nov 2021
    Suwon-Si, Gyeonggi-Do, Kr
    View
  • Dover Fueling Solutions
    Analyst | It Support Specialist
    Dover Fueling Solutions Jan 2018 - Feb 2020
    Austin, Texas, Us
    View

Jacob Ramirez Education Details

  • Lamar University
    Lamar University
    Computer Science

Frequently Asked Questions about Jacob Ramirez

What company does Jacob Ramirez work for?

Jacob Ramirez works for Texas Department Of Motor Vehicles

What is Jacob Ramirez's role at the current company?

Jacob Ramirez's current role is System Support Specialist III.

What schools did Jacob Ramirez attend?

Jacob Ramirez attended Lamar University.

Who are Jacob Ramirez's colleagues?

Jacob Ramirez's colleagues are Robert Foster, Erin Lunsford, Donny Ruemke, Jimmy Archer, Polina Hermans, Robert Gloor, Laura S..

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