Jacob Samuel Email & Phone Number

El Cajon, Ca, Us

San Diego, California, United States

Hired to develop and execute busness plans addressing the needs of the customer. Review, analyze, recommend, and implement operational improvements, increasing operational efficiency and customer compliance.• Analyze business processes, functions and procedures, determining most effective systems resulting in meeting company needs. • Establish systems specifications and objectives, based on business requirements and cost effectiveness, and provides recommendations to management.• Supervise 8 employees, providing direction working 3,000 – 12,000 piece truck – product to sales floor ensuring profitable margin and customer satisfaction• Monitored internal and external operations to reduce delays and ensure on-time deliveries of goods and materials to customers.• Organized shipments to and from facility to prevent customer shortages.• Managed flow of goods between warehouse, vendors to customer.• Prepared goods transfers for items being transported from vendor, customer back to warehouse.• Involved in cycle count to ensure accurate goods and supplies on hand• Pre-staging finished goods for customer orders• Inspection of finished goods for non-conformity• Internal/External Fraud investigation

San Diego, California, United States

Ensured proper level of Red Bull products was stocked, maintained, displayed and rotated correctly in large and small format stores. Effectively serviced all customers in a safe, productive and professional manner. • Rotated products from back stock to shelf, display and cold vault loations.• Reviewed code dates of all products• Identified damaged or out of code product at customer locations• Ensured all products are placed in compliance with shelf schematics in chain and independent stores.• Managed territories as scheduled to cover business needs• Established and maintained strong professional and friendly relationships with customers• Collaborated deeply with District/Assistance Sales Managers

San Diego, California, United States

Provided fast, accurate and friendly processing for all customer transactions at Checkout, Customer Service and Store Pickup while providing velocity solutions to customers. Responsibility for preventing the loss of company property while maintaining a safe business environment. Support store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable.• Developed strong relationships with customers while becoming a trusted advisor and partner in assisting them in making technology more functional decision.• Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions.• Collaborated/partnered with my team to ensure customers’ end-to-end needs are met.• Utilized all relevant sales tools to drive profitable growth and exceed department and individual goals.• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises.• Recover stolen merchandise and apprehend shoplifters and other people who commit fraud or other criminal acts against the company.• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, and audits.• Promoted shortage awareness and theft deterrence among associates by conducting meetings and lead trainings.• Conducted audits to ensure sales department compliance to merchandise exposure standards and asset protection policies.• knowledge of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.