Jacob Shockley Email & Phone Number

United States

Southfield, Michigan, United States

Mansfield, Ohio, United States

 Streamlined office operations using automation, oversaw KPI reports, managed record tracking and reporting. Managed a fleet of 600 units of telematics keeping inventory and status reports keeping 97% active at all times. Analyzed data to identify trends and patterns in order to improve fleet operations, resulting in a 10% increase in productivity. Conducted research on new technologies that could be applied to the company’s fleet of vehicles. Supported senior company leaders by delivering reports outlining performance to drive process improvements. Developed and implemented performance improvement strategies and plans to promote continuous improvement. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Oversaw maintenance program data entry to ensure reports would run properly and cross multiple programs. Completed 5 major changes between field employees and our shop to streamline the process and improve communication greatly. Relentlessly focused on the creation of customer-centric environments, resulting in customer retention and business success.  Performed periodic customer success reviews that confirm satisfaction, and resolve issues with the help of the support team.

Virginia Beach, Virginia, United States

 Maximized performance by monitoring daily activities and mentoring over 30 team members. Developed and maintained relationships with customers and suppliers through account development. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Led 52 personnel in the daily operation of a store. Manged multiple locations and ensured all locations were stocked and cleaned daily.

Virginia Beach, Virginia, United States

 Streamlined operations of multiple lines of operations in different shops. Led 32 personnel in the daily operation of removing and replacing parts and ensuring every job was achieved 100 percent. Oversaw 3 programs throughout the command to ensure all programs stayed on track.

Virginia Beach, Virginia, United States

 Attended training courses to build an understanding of processes, techniques, and industry. Learned new materials, processes, and programs quickly. Fully qualified in 2 different shops to launch aircraft and ensure jobs were done correctly.