Jacob Smith Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Datto RMM:○ Endpoint management via cloud software for over 30 local and remote businesses (400+ endpoints).○ Scheduled and deployed system update & monitoring policies with customized email alerting.○ Automated software updates and deployments via scripted jobs within RMM software.○ Datto EDR deployment for virus recognition and remediation.Datto Backup:○ Configured, monitored, and managed devices via the Datto Backup portal.○ Scheduled and verified successful backups/screenshots of business-critical servers and workstations.Autotask PSA:○ Ticket resolution and client communication.○ Troubleshooting calls ranging from basic (Tier 1) issues to escalated advanced (Tier 3) issues.○ Creating and developing workflows to automate delegation of tickets and resources.○ Designed customized dashboards for weekly and monthly issue resolution analytics.Microsoft 365/Office 365:○ Administration via MSP Microsoft Partner Portal.○ Configured user account access, MFA, and security policies.Microsoft Azure:○ Full migration of on-prem assets to the cloud○ Planning, implementation, and deployment of new Azure tenants.○ Azure Cloud administration including Entra ID○ Revere engineered entire tenants. Fortinet Cloud Services:○ Setup and configuration of FortiMail, FortiClient EMS, FortiGate NGFW, FortiAP/FortiSwitch, FortiAnalyzer○ FortiCloud Asset Management.On-Prem/Cloud Servers:○ Domain Administration, Active Directory Administration, Windows Server DNS settings configuration, DHCP server configuration, NPS policies for Radius, Print server configuration, etc.VOIP:○ Setup Digium/Sangoma phone systems and troubleshoot issues with Cisco/Avaya/Windstream phones○ Configuration of user extensions, IVRs, firewalls for VOIP trafficIT Glue: ○ Updating and maintaining client information and documentation.○ Writing advanced technical support documents and SOPs for current employees and training.

Louisville, Kentucky, United States

Responsibilities included SCCM management, OS Installation, Active Directory Administration, Microsoft/Office 365 Administration, SQL data queries, lite scripting, monitoring/troubleshooting Windows Server VMs, etc.

Sheperdsville, Ky

• IT support for 300k sq ft distribution center.• Installing/managing/troubleshooting networking equipment including MDF/IDF hardware. Setting up Cisco IP phones.• Monitoring/troubleshooting virtualized environments via Windows/Apple remote desktop as well as thru VMware vSphere web client.• Imaging/Deploying end user IT hardware/software, both Windows/Mac. • Implement data backup and disaster recovery as well as antivirus maintenance.• Troubleshooting distribution equipment such as RF Guns, printers (Ricoh, Kyocera, Xerox, and Zebra) and conveyor software. • Active Directory administration including WMS/LMS account creation, permissions, passwords, group policy and merging accounts to OKTA/Google Web Apps. • Addressed and resolved tickets thru JIRA ticketing system.• Google G Suite/Web Apps - management of all employee email including distro/group assignments and company related web apps• KIVA Systems administration – Troubleshooting physical and network based KIVA bot issues• Escalation to upper level IT staff with mission critical issues. • Documenting, updating and creating SOPs for warehouse IT support.

Shepardsville, Ky

Responsible for training new full time/temp employees in all outbound processes through Amazon Ambassador program. Perform nightly quality assurance audits on new hires to insure company quotas are being met Troubleshoot problems with customer orders (ie retrieve lost/missing items, upgrade orders when not shipped on time, and manage online warehouse inventory through PUTTY software)Direct contact nightly with both department managers and site managers on ways to improve processes

Played Baseball Professionally