Jacob Stepp Email & Phone Number

Tulsa, Ok, Us

Okmulgee, Oklahoma, United States

I assumed the role of Salesforce Administrator in June of 2021, in a new project that has been expanding and growing. I have been performing Salesforce user and license management including new user setup/deactivation, roles, profiles, permissions, public groups. My role also includes investigating and finding solutions for both end users and internal staff using a support ticket structure.Working with Salesforce directly as an administrator has familiarized me with Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards and reports.My work is always evolving and changing and I enjoy facing new challenges and solving them each and every day.

Tulsa, Oklahoma

As an Activation Engineer, I provide real-time direct support to Federal Government customers during the preparation, activation, cutover, testing, and post-completion tasks associated with an ordered service. I ensure the activation and testing of the service delivered is in accordance with the contract, and that the service is activated on the scheduled activity date. I oversee the coordination of activities, and work cooperatively with other internal teams, including order management, managed services, and provisioning. I also request field engineer support and work with the Operations Control Center to update and confirm the status of dispatch requests, as well as dispatch resource tracking.All of this requires the daily use of proprietary software and websites such as Install Scheduler, Provisioning Controller, CoA Global, ESP (Enterprise Solutions Platform), and the Microsoft Office suite for communication and tracking.During the activation and hot-cut calls, I directly interface with our federal customers, coordinating and communicating with our internal and external teams in order to fully activate our circuits before we can begin the billing process. I activate and maintain a large variety of circuits including Ethernet, DS0, DS3, Local and Long Distance Voice, and Single/Multi-mode Fiber.I do my best to prevent activations from failing by ensuring that any necessary support is on standby, and by reaching out to internal and external teams as necessary to get the results needed for completions. Whenever things do not go as planned, I am directly responsible for speaking with our customers, and explaining the situation in a calm and informative manner, as well as working out any details that need to be addressed before attempting recurring activation attempts.

Tulsa, Oklahoma, United States

As a trainer, my main duties involve teaching new hires the ins and outs of the desk, including the means to providing great service to our clientele, and the knowledge required to use our applications to send tickets, and troubleshoot problems. When I am not teaching a class, I am usually working on training materials for the rest of the desk in order to keep everyone up to date when new protocols drop.I also maintain the roster, file termination requests, instate new employees and gather all their accesses to various applications.I am the inventory manager, and I keep a record of all assets currently in use by our help desk members. If something breaks or needs replacement, I file for those replacements to be shipped in.

Tulsa, Oklahoma, United States

I was chosen to be the designated spokesman for our desk, and I’ve been on multiple business trips to the New England area to form a local connection with the National Grid client. My duties involved traveling to various client locations, and setting up a local support team with a team consisting of members from each of our resolver group network.We would be a direct point of contact to the National Grid clientele, and resolve technical issues in person, rather than over the phone. This was intended to present a good image of our IT support structure to the National Grid client user base, and it helped to clear up any confusion that users may have about our various processes and procedures.This task involves face to face meeting with our user base, assisting with their various technical issues in person, and logging our work tickets to file a report at the end of each session. We would run an average of 40 to 80 tickets a day.

Tulsa, Oklahoma, United States

As a member of the help desk, I am responsible for taking client calls from Natural Gas and Electric clients, to fix various technical issues related to their working environment.We administer multiple systems, including Active Directory, LDAP, Learning Link (SuccessFactors), SAP, Remedy, Citrix, RSA VPN, and several other National Grid proprietary systems.I deal with password resets, email storage increases, granting access to shared folders/shared email boxes, granting access to various work-related applications, provisioning new laptops/desktops for employees, and mapping print queues for our clientele.I am responsible for correctly routing tickets to their related 2nd and 3rd level support groups, including CSC, IBM, Xerox, Verizon, MobilSync, Wipro, and several others.

Tulsa, Oklahoma, United States

As a substitute teacher, I had a long term assignment working with grades 3-8 teaching mathematics and computerfundamentals.

120 S Ash St., Nowata, Ok 74048

My tasks include, but are not limited to, leading a team of employees, keeping track of inventory, placing truck orders, preparing bank deposits, dealing first hand with customers to ensure customer satisfaction, and juggling between multiple tasks during peak periods to ensure everything operates smoothly.

11 W Taft, Sapulpa, Ok 74066

1002 W Taft, Sapulpa, Ok 74066

Certificate Of Completion, Information Technology

Activities and Societies: We had a workshop connected to our classroom where people could bring their malfunctioning computers.

Diploma

Activities and Societies: Marching Band, Academic Team, Science Club