Jacob Stepp Email & Phone Number

Michigan, United States

- Guide team members and Shift Leaders, ensuring they complete all assigned duties and follow all policies- Schedule and deploy the Team- Monitor the performance of each Team Member and hold them accountable- Ensure a quality customer experience- Maintain point of sale system by reporting all system failures and verifying download accuracy- Ensure health and safety standards are met- Adheres to all local, state, and federal laws- Create unity in the team- Respond to Team Member questions and resolve employee issues- Provide a restaurant that is a safe place for team members to work and customers to visit- Navigate challenging situations and provide appropriate guidance- Motivate and support the team and have the ability to communicate to a wide variety of audiences- Represent Border Foods in handling customer complaints and/or issues; demonstrate a sincere approach and desire to find an effective solution- Instill a recognition culture that creates a positive work environment- Strategically plan short term and long-term strategies for restaurant success- Delivers profit by utilizing and interpreting the P&L- Source, hire, and develop Team Members- Conduct New Hire orientation and develop the training plan for each new hire- Minimize loss through strict observance of cash handling policies, proper training of Team Members, and complying with all accounting/banking requirements- Demonstrate efficient labor control, inventory control, and waste management- Build the capabilities of the team while identifying teams strengths and opportunities- Provide learning and development opportunities for all Team Members- Offer guidance to Team Members regarding personal development opportunities and career path.- Demonstrating active and timely coaching capabilities- Seek and share ideas to help others succeed create and leverage tools, resources, and information that fosters personal and business growth

Lafayette, Indiana Metropolitan Area

West And Midwest Regions Of The Us

● Acts as the initial point of contact for employees and managers for Employee Relations concerns in assigned region.● Investigate and resolve concerns received through all reporting channels (FreshService, direct contact, HR voicemail, Navex/YourVoice).● Develops effective relationships with Operations and HR Business Partner in assigned region.● Ensures consistent interpretation of company policy and state/federal law and provides guidance to managers on employee relations issues, including those related to performance and conduct.● Performs timely and accurate investigations into higher level or complex employee concerns. Completes detailed investigation summaries for review by HR Senior Manager, Employee Relations & Compliance.● Accurately tracks/documents all employee relations concerns in appropriate system.● Partners with HR Business Partners and operations team to facilitate prompt and effective resolution of workplace conflict in a manner consistent with the company’s policies.● Evaluates potential risks associated with proposed resolutions.● Escalates concerns with high risk or impact to HR Senior Manager, Employee Relations & Compliance.● Assists HR Senior Manager, Employee Relations & Compliance in gathering data related to defense of legal claims.● Provides support to HR Manager, Compliance in compliance related projects.● Provides HR support in mergers and acquisitions as needed.● Suggests changes to policies and processes as needed in response to Employee Relations concerns.● Reviews and approves employee disciplinary action and termination requests from managers prior to delivery to employees.● Creates monthly reporting on employee relations concerns.● Regularly processes pending actions in HR WorkDay inbox.● Partners with HR Operations, Benefits and Compensation as needed to resolve employeeconcerns.

Rochester, Indiana, United States

• Handle basic and complex employment-related inquiries from applicants, employees, and supervisors, answering any complex or sensitive matters• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance• Manage and resolves complex employee relation issues – conducts effective, thorough and objective investigations•Provide day-to-day performance management guidance to management (coaching, training, etc.)• Manage and provides management guidance on disciplinary action measures and termination• Work closely with employees and management to improve work relationships, build morale, and increase productivity and retention• Provide HR policy guidance and interpretation• Identify and suggest training needs for business units and individual coaching needs• Participate with the evaluation and monitoring of training programs to ensure success – ensure to follow up when objectives are met• Perform daily functions and tasks regarding the Human Resources Department; including employee file management, documentation, HRIS maintenance, onboarding, offboarding, etc.• Manage the recruitment process – collaborates with department managers to understand skills and competencies required for openings• Manage document compliance with mandatory and non-mandatory training, continuing education, and work assessments - this may include safety training, anti-harassment training, professional licensure, and aptitude exams and certifications

*Achieve staffing objectives by recruiting and evaluating job candidates; advise managers; and managing relocations and intern programs.*Establish recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs.*Build applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; provide organization information, opportunities, and benefits; make presentations; and maintain rapport.*Determine applicant requirements by studying job descriptions and job qualifications.*Attract applicants by placing job advertisements, contacting other recruiters, and using newsgroups and job sites.*Determine applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements.*Evaluate applicants by discussing job requirements and applicant qualifications with managers and interviewing applicants on a consistent set of qualifications.*Improve organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; and emphasizing benefits and perks.*Avoid legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, and conducting training.*Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.*Accomplish human resources and organization mission by completing related results as needed

Lafayette, Indiana

*Support all departments within the organization. Responsible for every aspect of Human Resources. This includes Recruiting, Engagement, Onboarding, Communication, Off Boarding, Interviewing, etc. *Responsible for all aspects of recruiting, from career fairs to initial phone interviews to final offers.*Responsible for setting up temporary agencies and managing the employees.*Improving and managing our current associate handbook and HR policies.*Responsible for managing benefits orientation and open enrollment.*Responsible for the creation, maintenance, implementation, documentation and follow through of training programs.*Use critical thinking skills for workplace conflicts and figure out the best solution for both the company and the employee.*Maintain procedures and make sure the organization follows them according to government laws/regulations.

Monticello, Indiana

"Treat your customer as you wish to be treated" (The Gold Standard)•Research and resolve customer problems via phone, email, or in person•Assist customers with routine account related requests•Cross-sell bank products and services based on customer needs•Provide customers with information regarding their account •Build and maintain customer rapport

• Identified defective cans and alerted the qualified personnel before the problem developed even further• Developed a relationship with other team members to create a culture unique for this position• Established a leadership role with team members, I was considered their leader and lead by example• Lead team members in completing, delegating and provided the team with the necessary tools/equipment to complete their delegated tasks• Managed re-stock of materials needed to find defects in the products• Operated heavy machinery and created a system which proved to be a more efficient/accurate

Monticello, Indiana

• Directed all business operations within a newly expanded territory• Responsible for all business aspects including production, sales, advertising, operations, customer service, Human Resources, etc.• Built a strong relationship with local business owners, customers and employees• Created a unique way of advertisement• Provided a safe and unique working environment for the employees• Sold over $70,000 of business in one summer

Monticello, Indiana

• Identified defective cans and alerted the qualified personnel before the problem developed even further• Developed a relationship with other team members to create a culture unique for this position• Established a leadership role with team members, I was considered their leader and lead by example• Lead team members in completing, delegating and provided the team with the necessary tools/equipment to complete their delegated tasks• Managed re-stock of materials needed to find defects in the products• Operated heavy machinery and created a system which proved to be a more efficient/accurate

Bs In Organizational Leadership And Supervision, Human Resources Management And Services

Business Honors, Accounting | Marketing | Advertising | Entrepreneurship