Jacob Thoman Email & Phone Number

Franklin, Tennessee, United States

United States

Tucson, Arizona Area

OIC of Base TrainingManage Base Training program (1500+ airmen) to include, annual training, technical training, ancillary training, professional education services.Work with other Officers to ensure the Force Support Squadron objectives are getting completedTeam of 4 base training managers and 14 Unit Training managers

Tucson, Arizona Area

Building, maintaining, and troubleshooting laboratory interfaces to include billing, Bloodbank, Instrument, Laboratory, Reference lab, and Meaningful Use (MU)Customer Service centricCoding in MUMPS and Cache ObjectsEscalation point for customer requestsContinual documentation and process Improvement

Tucson, Arizona, United States

7855 E Broadway

· Self-directed with little intervention from direct manager. Through my own abilities I identify areas for improvement and then take the necessary action to resolve those issues in a timely manner. In addition when assigned a task I am able to complete it in a timely manner.· Beta Lead for Integration Development.· Developing process documentation for general release integration. · Find and resolve any integration issues.· Work closely with Development to understand and breakdown functionality.· Subject Matter Expert for Integration team of 8, primary responsibilities:· Monitor projects for completeness.· Educate Integration team members on new technologies, resolutions to common issues, and processes.· Resolve any issues that team members might have.· 2014 - Employee of the Year, Operational Excellence (team award), Employee of the 3rd quarter.· Leader of special projects. · CQM Project 2014, team of 9, implement 20 clients on a government regulated multi-million dollar reimbursement program within 3 months.· ICD-10 project 2015, team of 3, develop and implement a solution for 300 client servers within 2 months. · Build point-to-point Inbound and Outbound Interfaces for Hospital Information Systems to meet client expectations within a defined timeline.· Educate clients on interface functionality, code, processing options and resolve any escalated issues.· Productivity and efficiency increased by 20% through the implementation of new technologies, data formats and updated checklists.· Build and maintain computer programs for database analysis and clean up.

7855 E Broadway

· Self-taught Mumps coding language. Constantly expanded knowledge of product and issue resolutions through research and database analysis.· Worked independently managing support issues for 50 hospitals with an average resolution time under 24hrs. · Employee of the Month, February 2013, August 2014.· Created 80 problem resolution documents, far exceeding annual requirement.· Provide knowledge transfer to team members through training on processes and common resolutions.