Jay Vang Email & Phone Number

• Researched and replicated sales systems from preHIRED’s Science-Based Sales® methodology.This process covers the following parts of the sales development process:• Prospection - to generate high quantity & quality of sales leads.• Qualification - to ensure alignment between buyer and seller.• Discovery - to dive deep into goals, challenges, and solutions.• Advisory - to uncover value/insight, create urgency, remove barriers, and close deals if there is a mutual fit between the buyer and seller.• Science-Based Sales® messaging for calls, meetings/demo calls, social media, and emails.• Trained on 20+ CRMs, lead generation, sales automation, and productivity tools.

Eau Claire, Wisconsin Area

• Creating work-schedule outlines to fit student needs• Preparation and organization of student data information• Scheduling to verify and confirm appointments for students and tutors• Answering inbound and making outbound calls from student inquiries• Solving and troubleshooting online web courses with students in the Disability and Diversity Resources Lab• Provide translation support to Hmong ESL students throughout different CVTC, WI campuses.

Eau Claire, Wisconsin Area

• Created documentation to update and inform procedural process of Community College Survey of Student Engagement• Scheduled meetings with class instructors in preparation to meet deadlines for the CCSSE• Prepped and organized survey materials to accommodate the volume of students• Instructed other survey administrators on the procedural process of presenting the CCSSE• Administered student surveys in accordance with the CCSSE guidelines

Eau Claire, Wisconsin Area

• Handled large volume of customer calls to assist them with their automotive insurance claims• Received and updated clientele account information: police/accident reports, repair facilities• Provided nation-wide customer service for multiple vehicle insurance companies• Compliant with nationwide state and federal auto insurance policies

Woodbury, Mn

• Formed customer relations with multiple clients: cold calling, referrals, walk-ins• Collected personal information from applicants to offer proper coverage• Authorized and licensed insurance agent in Wisconsin and Minnesota• Managed finance transactions for the initiation and maintenance of policies

Eau Claire, Wisconsin Area

• Assisted large volume of inbound calls from customers in need of their account status updates, purchasing, and order verification• Provided nation-wide support to customers in the USA and Canada from a clientele of multiple retail companies• Utilized and multi-tasked several appeasement programs to alleviate customer concerns• Informed customers of product specifications and promotions• Annotation of customer interactions through software programs: Epiphany, Customer Care

Chippewa Falls, Wi Area

• Troubleshoot system hardware for errors and inspected hardware components for abnormalities with ESD approved safety equipment• Verification of system documents in accordance to the Bill of Materials• Flashed and verified appropriate BIOS version and BIOS setup options• Performed set up for multiple arrays of hard-disk drives to RAID controllers• Debugged system input/output errors within DOS and Linux scripts

Dyess Afb, Tx Area

• Conducted construction surveys with GPS Trimble Equipment• Performed fundamental manual drawing designs• Interpreted engineering sketches for construction projects• Supervised 20+ civilian contractors for on-base construction projects• Performed Computer-Aided Design (CAD) for preliminary drawings used in military base projects• Organized and maintained over 25,000 drawing designs in drawing vault