Jacob Varghese work email
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Jacob Varghese personal email
Highly accomplished and customer-centric professional with nearly 8 years of experience in customer success roles. Proven track record of driving customer satisfaction, retention, and revenue growth through proactive relationship management and strategic account expansion. Skilled in understanding and anticipating customer needs, developing and executing effective success plans, and ensuring seamless onboarding and adoption. Strong leadership and collaboration abilities to guide cross-functional teams and deliver exceptional customer experiences.
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Principal Account Manager (Customer Success)Birdeye Sep 2021 - Nov 2023Gurugram, Haryana, India- Managed a $500,000 portfolio of clients spanning the USA and Canada, consistently achieving 25% year-over-year growth.- Drive platform adoption and offer training and best practice tips to help clients effectively meet their requirements and standards of their online reputation management.- Conducting regular Business Review Meetings and identify opportunities for upselling, ultimately converting those opportunities into successful sales.- Handling retention discussions and ensure that clients recognize the value and comprehend the ROI of their subscription, thereby encouraging them to continue with Birdeye services and renewal those accounts. -
Sales ManagerBytedance Mar 2020 - Feb 2021Gurugram, Haryana, India- Develop, maintain and promote client relationships at senior and mid-management levels of varied advertisers for their Indian and foreign marketing campaigns- Retain and grow revenue for platforms TikTok and Helo from existing and new clients - Small Medium Business (SMB) Consulting Outbound Project for MENAT and USA region- Identify all potential blockers from lead generation to client interaction and timely communicate to relevant stakeholders and cross-functional teams- Resolving advertiser’s queries, campaign requirements and educate them on the product and its usage- Train, mentor and support the team to ensure professional development and project success -
Business Development ManagerWhisskers Marketing Mar 2019 - Mar 2020Gurugram, Haryana, India- Identify potential clients, and the decision makers within the client organization- Plan approaches and pitches. Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives- Set up meetings with clients, prepare and deliver proposals- Ensure that contracts are signed and up to date with assigned clients, and that the necessary information is in place to conduct business with the client- Brief internal teams on the client expectations and project deliverables and ensure client satisfaction -
Media Sales ManagerCreative Webmedia Pvt.Ltd. Sep 2018 - Mar 2019Gurugram, Haryana, Indiahttps://autoportal.com/- Responsible for generating digital advertising revenue from the Ad Agencies & Clients- Organize meetings with clients frequently, prepare and deliver presentations to tap the business opportunities
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Sales ManagerCreative Webmedia Pvt.Ltd. Apr 2018 - Aug 2018Gurugram, Haryana, Indiahttps://contentmart.com/- Works independently in the generation of leads and analysing information integral to the generation of new business opportunities across all relevant verticals.- Ensure the timely and successful delivery according to client needs and objectives- Responsible for developing and executing relevant sales strategies, tactics and action plans- Presents oral and written reports on clients, market and competitor activities and provide feedback to company leadership- Works directly with the Managing Director for maximizing sales team's potential, crafting sales plans and for achieving targets consistently
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Assistant Sales ManagerCreative Webmedia Pvt.Ltd. Sep 2017 - Mar 2018Gurgaon, Indiahttps://contentmart.com/- Works independently in the generation of leads and analysing information integral to the generation of new business opportunities across all relevant verticals- Ensure the timely and successful delivery according to client needs and objectives- Responsible for developing and executing relevant sales strategies, tactics and action plans- Presents oral and written reports on clients, market and competitor activities and provide feedback to company leadership- Works directly with the Managing Director for maximizing sales team's potential, crafting sales plans and for achieving targets consistently
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Business Development - Alternate AccomodationsMakemytrip Mar 2016 - Sep 2017Gurugram, Haryana, India- Handled Contracting, Account Management and Online Hosting- Training hosts with the extranet and all technical platforms of RightStay for inventory management- Responsible for the complete booking process, booking requests, payments and customer satisfaction- Managed rates, Inventory, Commission status and other revenue and growth aspects -
Senior Marketplace ExecutiveWeareholidays Nov 2015 - Mar 2016Gurugram, Haryana, India-P&L responsibility and ensure the channel delivers on the targets and business objectives decided at the beginning of the month. -Ensuring an ongoing relationship is maintained with the channel partners and they are motivated enough to work with WeAreHolidays. -Mapping competition and ensure the learning is fed back into the system. -Have to ensure that the agent productivity increases over a period of time. -Have to devise various incentives & schemes to motivate agents to sell more. -Working closely with agents, seek feedback and push it back into the system.-Responsible for searching and selecting agents who would be a part of WeAreHolidays’s seller network. -
Marketplace ExecutiveWeareholidays Jun 2015 - Oct 2015Gurugram, Haryana, India-P&L responsibility and ensure the channel delivers on the targets and business objectives decided at the beginning of the month. -Ensuring an ongoing relationship is maintained with the channel partners and they are motivated enough to work with WeAreHolidays. -Mapping competition and ensure the learning is fed back into the system. -Have to ensure that the agent productivity increases over a period of time. -Have to devise various incentives & schemes to motivate agents to sell more. -Working closely with agents, seek feedback and push it back into the system.-Responsible for searching and selecting agents who would be a part of WeAreHolidays’s seller network. -
Summer InternshipNewton Consulting Group Inc. Jun 2014 - Aug 2014New Delhi Area, IndiaNewton Consulting India June, 2014– August, 2014Business DevelopmentResponsibilities:• Following up new business opportunities and setting up meetings.• Planning and preparing presentations.• Doing research for competitor analysis.• Doing survey for clients.• Making databases.• Giving feedback.
Jacob Varghese Skills
Jacob Varghese Education Details
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Business/Commerce, General
Frequently Asked Questions about Jacob Varghese
What is Jacob Varghese's role at the current company?
Jacob Varghese's current role is Principal Account Manager @ Birdeye | Driving Customer Satisfaction.
What is Jacob Varghese's email address?
Jacob Varghese's email address is ja****@****rip.com
What schools did Jacob Varghese attend?
Jacob Varghese attended Guru Gobind Singh Indraprastha University, Guru Gobind Singh Indraprastha University.
What are some of Jacob Varghese's interests?
Jacob Varghese has interest in Socialize With People, Playing And Watching Cricket, Like To Watch Hollywood Movies.
What skills is Jacob Varghese known for?
Jacob Varghese has skills like Market Research, Microsoft Office, Teamwork, Leadership, Social Media, Sales, Data Analysis, Marketing, Marketing Strategy, Sql, Html, Time Management.
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2yahoo.com, ualberta.ca
1 +178088XXXXX
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Jacob Varghese
Chief Sales & Marketing Officer | B2B Saas Sales And Marketing LeaderGreater Ottawa Metropolitan Area -
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