Jacob Webster Email & Phone Number

Zionsville, In, Us

Remote

Indianapolis

- Managing Director over all Mortgage Servicing operations including Sub-Servicing Oversight business operations.- Constructed Servicing Support, Document Management, MERS, CRMS, Assumptions, and Payoff Lien Release departments from the ground up while reducing annual costs by greater than $4 million/year.- Managed all Mortgage Servicing vendor relationships. - Directed all document execution operations within Mortgage Servicing.- Managed multiple bulk MSR service transfers, document custodial records, collateral file transfers, exception holdback calculations, and additional MSR transfer processes.- Identified Mortgage Servicing risks, including but not limited to, the Servicing Support, Payoff Lien Release, Document Management, MERS, CRMS, Customer Service, Correspondence, Default Servicing, Cash, Payment Processing, and Assumption departments while developing process enhancements adhering to investor/regulatory requirements.- Constructed all Servicing Support, Document Management, Payoff Lien Release, MERS, CRMS, Assumptions, Vendor Management Scorecard policies/procedures, including many others.- Developed/implemented all Mortgage Servicing vendor scorecards and QA ranking process across the entire servicing business unit.- Partnered with outside servicing entities, vendors, audit/financial groups, and executives ensuring agency regulatory requirements/business needs were met or exceeded.- Received the top servicing award for performance in quarter 1 of 2015.- Received the top servicing employee award (Crown Club) for performance in May 2017.- Responsible for all interviews and hiring personnel for available positions within the department. - Promotions received: Director, Senior Director, Managing Director.

Indianapolis

- Senior Director over all Mortgage Servicing operations.- Constructed Servicing Support, Document Management, MERS, CRMS, Assumptions, and Payoff Lien Release departments from the ground up while reducing annual costs by greater than $4 million/year.- Managed all Mortgage Servicing vendor relationships. - Directed all document execution operations within Mortgage Servicing.- Managed multiple bulk MSR service transfers, document custodial records, collateral file transfers, exception holdback calculations, and additional MSR transfer processes.- Identified Mortgage Servicing risks, including but not limited to, the Servicing Support, Payoff Lien Release, Document Management, MERS, CRMS, Customer Service, Correspondence, Default Servicing, Cash, Payment Processing, and Assumption departments while developing process enhancements adhering to investor/regulatory requirements.- Constructed all Servicing Support, Document Management, Payoff Lien Release, MERS, CRMS, Assumptions, Vendor Management Scorecard policies/procedures, including many others.- Developed/implemented all Mortgage Servicing vendor scorecards and QA ranking process across the entire servicing business unit.- Partnered with outside servicing entities, vendors, audit/financial groups, and executives ensuring agency regulatory requirements/business needs were met or exceeded.- Received the top servicing award for performance in quarter 1 of 2015.- Received the top servicing employee award (Crown Club) for performance in May 2017.- Responsible for all interviews and hiring personnel for available positions within the department. - Promotions received: Director, Senior Director.

- Constructed Servicing Support, Document Management, MERS, CRMS, Assumptions, and Payoff Lien Release departments from the ground up while reducing annual costs by greater than $4 million/year.- Directed all document execution operations within Mortgage Servicing.- Managed multiple bulk MSR service transfers, document custodial records, collateral file transfers, exception holdback calculations, and additional MSR transfer processes.- Identified Mortgage Servicing risks, including but not limited to, the Servicing Support, Payoff Lien Release, Document Management, MERS, CRMS, and Assumption departments while developing process enhancements adhering to investor/regulatory requirements.- Constructed all Servicing Support, Document Management, Payoff Lien Release, MERS, CRMS, Assumptions, Vendor Management Scorecard policies/procedures, including many others.- Developed/implemented all Mortgage Servicing vendor scorecards and QA ranking process across the entire servicing business unit.- Partnered with outside servicing entities, vendors, audit/financial groups, and executives ensuring agency regulatory requirements/business needs were met or exceeded.- Received the top servicing award for performance in quarter 1 of 2015.- Received the top servicing employee award (Crown Club) for performance in May 2017.- Responsible for all interviews and hiring personnel for available positions within the department.

Indianapolis, Indiana

- Managed all daily operations of a growing foreclosure department while providing the necessary daily leadership/direction in overseeing the performance of the department.- Managed 8 teams consisting of 8 supervisors and 76 employees. - Professionally developed staff to promotional opportunities including manager and AVP positions.- Managed over 35,000 foreclosures while holding record first legal filings, judgments entered, and sales for the company.- Co-Managed all offshore structured management and staff.- Managed over 330 foreclosure attorney firms ensuring compliance while increasing vendor performance.- Completed on-site audits at over 100 foreclosure law firms ensuring compliance within investor guidelines and regulatory requirements. - Implemented controls around identified business risks minimizing company losses and improving business functionalities.- Constructed efficient company-wide procedures to enhance productivity and ensure consistency throughout the business unit.- Managed multiple specialized projects producing high quality and timely results for each department specific to the assigned project at hand.- Evaluate, approve, and analyze multiple reports while monitoring staff and supervisor productivity.

Indianapolis, Indiana Area

- Managed all daily operations of a growing foreclosure and financial departments while providing the necessary daily leadership/direction in overseeing the performance of the department.- Managed 5 teams consisting of 5 supervisors and 64 employees. - Implemented controls around identified business risks minimizing company losses and improving business functions.- Constructed efficient company-wide procedures to enhance productivity and ensure consistency throughout the business unit.- Managed multiple specialized projects producing high quality and timely results for each department specific to the assigned project at hand.- Evaluate, approve, and analyze multiple reports while monitoring staff and supervisor productivity. - Responsible for all interviews and hiring personnel for available positions within the departments. - Promotions received: Manager, AVP

Indianapolis, Indiana

- Managed all daily operations of a growing foreclosure department while providing the necessary daily leadership/direction in overseeing the performance of the department.- Implemented controls around identified business risks minimizing company losses and improving business functions.- Constructed efficient company-wide procedures to enhance productivity and ensure consistency throughout the business unit.- Managed multiple specialized projects producing high quality and timely results for each department specific to the assigned project at hand.- Evaluate, approve, and analyze multiple reports while monitoring staff and supervisor productivity. - Responsible for all interviews and hiring personnel for available positions within the department.

Aviation/Airway Management And Operations

Aas Aviation Flight