Jacob Wright Email & Phone Number

Brown Deer, Wisconsin, United States

Responsible for 5 field service divisions and 2 support teams -Implementation and focus of a Safe Travels work culture for Field Service. Safe first! -Ensuring excellence in customer communication and execution of deliverables -Translating and creation of accurate data into scalable workflows -Creation and curation of centralized knowledge base -Development, implementation and adherence to revenue and growth focused KPI's -Fleet expense management and planning -Layer 1/2 networking infrastructure SME for ISP/OSP installations, designs or repairs

Brown Deer, Wi

Responsibilities, accountability and achievements include; -Safety committee representative -Division training and onboarding program developer -Service response maintenance for statewide ITS WisDOT maintenance contract -Execution of all Intelligent Transportation System Project installations and integrations -Design, development and execution of Preventative Maintenance program for networking installations -Development, implementation and training of CRM for service employees -Fleet Management representative -IMSA Fiber Optic Technician Trainer Certification

Brown Deer, Wisconsin, United States

Responded to and directed service responses for all issues assigned to group for service issues on State-wide service contract.Installation of Intelligent Traffic Systems for WisDOT project installations including; -Non-intrusive detection systems -Analog and Digital CCTVs -Dynamic Messaging Signs -Specialization in communication infrastructure -Layer 1/2 infrastructure design and integration -Fiber optics technician ISP/OSP-Integration Specialist-Implemented integration/commissioning documentation standards