Reviewed work orders for accuracy, verified technical information, identified and resolved labor and/or product issues.Scheduled customers and subcontractors for installations, work orders and confirmed appointments.Reviewed install details for each job with the appropriate installer before installation. Tracked in progress calls and resolved installation issues with installers and external partners.Handled subcontractor recruiting, and onboarding.Received and solved customer complaints and issues and performed customer follow-up calls.Communicated and guided subcontractors in the field.Processed work invoices and submitted to the Accounting Department

Installed all Shentel FTTH video, broadband internet access, and voice services.Supported system troubleshooting, maintenance, and repairs from the customer premises to the head end/ IP Hub location, including all active and passive devices.Frequent contact with manufacturers for technical assistance

Installed and configured broadband equipment and related devices in customers' homes and businesses.Provided exceptional customer service and support by answering questions and resolving concerns promptly and professionally.Managed RF frequencies throughout the area

Handled all administrative aspects of a sale including: completing customer contracts and warranties, accepting customer payments and filing the completed orders.Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.Maintained knowledge of competitive offers and provided critical market feedback to the Store Manager regarding local competition and product/service needs.Handle service inquiries from customers.

Conducted face-to-face presentations.Established commonality and built rapport with prospective and/or current ownersGenerated sales through initializing transactions and utilizing proper closing techniquesAttended ongoing, advanced sales and career training