-> Managing accounts while maintaining high customer satisfaction-> Leading customer on-boarding, assessing customer needs to reduce churn rate.-> Clear understanding of product features to support customer’s functional queries.-> Work with product teams and customer success teams to understand the needs of customers. -> Identify and report issues on the customer experience.-> Training customers on the product's features. -> Build longer-term customer relationships to build brand loyalty.

-> Aiding and instructing seller/vendor to onboard into Amazon Beneficiary Program.-> Instructing & processing request on SR related queries. -> Helping vendors and sellers to exit Amazon Beneficiary Program.-> Providing instructions to vendors/sellers to enroll their products in Amazon Vine Enrollment.-> Handling Catalog related queries and updates.

-> Performing periodic review of the customer feedback, and product returns along with pricing information and analyzing trends to streamline quality efforts, with respect to company objectives & changing customer needs-> Analyzing client’s feedback and implementing necessary changes to improvise the process-> Interacting and exchanging knowledge within the Operations Team and with members across the organization to perform external audits to identify bottleneck areas and optimize process using statistical approach for continuous improvement and quality control. -> Spearheading tasks that require change management skills to upgrade process level to meet customer requirement-> Monitoring product performance and acquiring customers’ feedback in order to ensure the accuracy of the Pricing Analytics Team-> Prioritizing business requests based on system impact driven by SLAs and handle tasks including data collection, preparation of reports and coordinating with multiple stakeholders-> Analyzing competitors to help business make decisions through methods of secondary market research

-> Responsible to monitor and ensure the accuracy of the pricing analytics & operations team through audits and process improvement activities.-> Involves auditing operations teams & system outputs, suggesting and implementing process/system improvements, and identifying emerging process performance trends.-> Responsible to audit, track and maintain the quality metrics of assigned processes.