Jacob Edwards Email & Phone Number

Philadelphia, Pa, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Managed company-wide and onboarding programs, leading to a 100% rise in positively reviewed content and a 122% increase in completion rate within 3 months.- In 8 months, revamped 75% of LMS content with tailored assets, elevating brand consistency and identity across the Learning and Development department.- Improved reporting accuracy by 20% through streamlined content and user management for multiple LMSs, resulting in better decision-making for learning initiatives.- Improved… Show more - Managed company-wide and onboarding programs, leading to a 100% rise in positively reviewed content and a 122% increase in completion rate within 3 months.- In 8 months, revamped 75% of LMS content with tailored assets, elevating brand consistency and identity across the Learning and Development department.- Improved reporting accuracy by 20% through streamlined content and user management for multiple LMSs, resulting in better decision-making for learning initiatives.- Improved Learning Experience Design processes, systems, and internal workflow documents, resulting in a 2x speed for publishing eLearning content including microlearnings.- Implemented new project management standards, resulting in a 40% increase in on-time project delivery and improved internal tracking efficiency. Show less

New York, New York, United States

- Generated 300% increase in software utilization by creating tailored adoption materials and usage documentation for CRM, order processing, and marketing software, resulting in streamlined processes and reduced errors.- Enhanced operational efficiency through training content for N.A. staff on tax law, importing processes, and production methods, resulting in a 90% fall in errors over 3 months.- Optimized facilitation of online inbound leads checkout via live chat and social channels… Show more - Generated 300% increase in software utilization by creating tailored adoption materials and usage documentation for CRM, order processing, and marketing software, resulting in streamlined processes and reduced errors.- Enhanced operational efficiency through training content for N.A. staff on tax law, importing processes, and production methods, resulting in a 90% fall in errors over 3 months.- Optimized facilitation of online inbound leads checkout via live chat and social channels, leading to a 220% increase in overall sales in 6 months. Show less

New York, New York

- Improved new sales hires' ramp-up time by 25% through the development of ILTs and eLearnings, resulting in a 20% higher probationary period sales performance.- Delivered 3 months of targeted training for the NYC-based corporate and retail team, resulting in a 15% improvement in employee satisfaction.- In 3 months, delivered 30+ sets of tailored train-the-trainer instruction materials to managers, leading to enhanced learning and development initiatives in various home markets.

Greater New York City Area

Created employee handbook and job aids for in-store processes, policies, and sales techniquesEdited internal training documentation around pricing, production processes, and brandingDesigned marketing templates using preexisting collateral for distribution through email and social channelsOrganized years of online editorial content into an evergreen, customer facing education platform called “Style School”

New York, New York

Business Analysis - Execute daily, weekly, and ad-hoc analysis to gain insight into business healthPO Ownership - Own the entire order lifecycle and interface with partners to ensure prompt shippingMerchant Support - Prepare all necessary materials so merchants can effectively drive their business

40 Gansevoort Street, New York City, Ny

Sales - Advanced two commission tiers from individual contributions stemming from client maintenance, event planning, and product knowledge. Contribute over 15% to store’s revenue while maintaining management responsibilities.Divisional Growth - Ensured selling team is fully equipped to drive men’s business, achieved repeated success against aggressive planning and budgeting. Lead men’s business division to monthly goal for first time since 2016.Departmental Development -… Show more Sales - Advanced two commission tiers from individual contributions stemming from client maintenance, event planning, and product knowledge. Contribute over 15% to store’s revenue while maintaining management responsibilities.Divisional Growth - Ensured selling team is fully equipped to drive men’s business, achieved repeated success against aggressive planning and budgeting. Lead men’s business division to monthly goal for first time since 2016.Departmental Development - Collaborate with district members and corporate partners to develop opportunities for growth within the men’s business. This includes leading at other stores and accomplishing corporate tasks.Business Responsibility - Oversaw all reporting, analysis, and strategy for $2M+ men’s departmentDivision Development - Fully equipped store team to drive men’s business, achieving aggressive goalsPeer Growth - Fostered growth opportunities for a team of 15, raising and promoting my own successor Show less

Nyc

Admin Support - Managed calendars for C-level executives and coordinated office administrationAI Education - Educated peers on development of artificial intelligence, ensuring their continued successOperational Firefighter - Worked with senior leadership to troubleshoot interdisciplinary issues quickly

Boston, Ma

Clienteling - Maintaining a strong client book and building relationships made my clients customers second, and friends first.Brand Awareness - A lot of guys didn’t know much about what we do, and more who know nothing about us. I make sure no one leaves without knowing everything.Education - From fabric to t, I explain why and what we doing so that the client walks away understanding more about his clothing.Teamwork - Working with a team to make sure that everyone is… Show more Clienteling - Maintaining a strong client book and building relationships made my clients customers second, and friends first.Brand Awareness - A lot of guys didn’t know much about what we do, and more who know nothing about us. I make sure no one leaves without knowing everything.Education - From fabric to t, I explain why and what we doing so that the client walks away understanding more about his clothing.Teamwork - Working with a team to make sure that everyone is excelling, even if that means I have to work harder. Show less

Greater Los Angeles Area

Client Services - Worked on everything from spitball asks to urgent requests that ranged from cultural insights to blue sky briefs. I provided clients with briefs that best answered their questions, and addressed their underlying intentions.Brand Planning - Worked to plan campaigns that equated brand values with con- sumer insights in order to best position clients for success. This included social, national, regional, and retail campaigns for both brand and products.Cultural… Show more Client Services - Worked on everything from spitball asks to urgent requests that ranged from cultural insights to blue sky briefs. I provided clients with briefs that best answered their questions, and addressed their underlying intentions.Brand Planning - Worked to plan campaigns that equated brand values with con- sumer insights in order to best position clients for success. This included social, national, regional, and retail campaigns for both brand and products.Cultural Insights - Through analytic research methods, developed impactful insights into consumer bases including development of generational and personas under- standing.Agency Tools - Built tools that our agency could use internally to stay relevant and note areas of opportunity in order to provide value added to our client relationships.Agency Development - Worked with a team of like-minded individuals on unique projects intended to prove and improve agency culture through exploration of the newest concepts in the industry. Show less

Newton Centre, Ma

Bachelor’S Degree, Communication And Media Studies

Activities and Societies: Minor in Women, Gender, and Sexuality Studies

Diploma, College Prepratory

High School, College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Varsity Football, Varsity Volleyball, Journalism Club, Photography Club