Jacob Balson Email & Phone Number

Chicago, Illinois, Us

Des Plaines, Il, Us

- Lead onsite IT specialist, handling the majority of business and residential site visits for repairs, network and server installations and support, and new client walkthroughs.- Continuous partnership with other leaders to improve the modernization and refining of internal processes such as paperless workflow, client record management, new platform implementation, etc.- Remediating client issues that arise and helping to provide solutions to customer problems while maintaining a dedication to doing the right thing for our company.- Helping to oversee marketing tasks such as new website development, design and purchasing of marketing materials, and gathering testimonials from clients in many verticals.

Jacksonville, Fl, Us

- Improved company processes by implementing new document management software- Increased IT department efficiency by streamlining many processes, including:o New hire technology setupo Account Management during employee terminationso Inter-office communication of IT-related issues through implementation of a new ticketing system- Involved in the hiring of new IT personnel to improve the department- Increased the company’s internet presence and SEO optimization through writing and editing of hundreds of press releases, blog entries and onsite content articles- Reduced company downtime through rapid response to critical issues and a well-placed network of contacts- Saved the company money by properly managing and negotiating pricing on our business accounts with various vendors

Richfield, Minnesota, Us

Cross-department and Multi-channel sales.Customer Service.Face-to-face Technology Training.Organizing store and community events.Coaching coworkers around best selling practices.Inventory and Warehouse support.

Northfield, Il, Us

Helped to launch a publishing business through videography and SEO consulting

King, Ontario, Ca

I was a part of the Quality Control team at the Clearwater Dam Major Rehabilitation Project. I help manage the Digital Imaging program, track drilling management and finances, and quality control testing. I also led Safety meetings on a weekly basis, and assisted in ordering materials for the site. I took these same skills to Tennessee to work on the Center Hill Dam, east of Nashville.

Rolla, Mo, Us

I worked as a research assistant studying crustal attenuation at the Red Sea. I helped set up a Geowall, and led a lab course on Remote Sensing.

Sold a range of low to high end watches, and performed basic repairs such as band repair/replacement, battery replacement, and water resistant testing.

Remote Sensing, Geology

B.S., Geology, Computer Science