Jacob Balson Email and Phone Number
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Energetic, self-motivated IT professional with experience providing comprehensive support for small to mid-sized businesses. Ability to transform pre-sales leads into fully onboarded, satisfied clients. Adept at quickly providing solutions and revising procedures to improve the effectiveness of current services. High aptitude for learning new processes and adapting to new technology. Dedicated team player who can also work independently.Specialties: IT Support, Sales, Network Engineering, PC Repair, Servers, Pre-Sales, Onboarding, Document Management, Triage, Problem Solving.
Layer 7 Systems
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Service Desk CoordinatorLayer 7 Systems Apr 2023 - PresentChicago, Illinois, Us -
Vice PresidentFirelogic Feb 2022 - Apr 2023Des Plaines, Il, Us -
It Operations ManagerFirelogic Jun 2018 - Feb 2022
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Lead I.T. SpecialistFirelogic Feb 2015 - Jun 2018- Lead onsite IT specialist, handling the majority of business and residential site visits for repairs, network and server installations and support, and new client walkthroughs.- Continuous partnership with other leaders to improve the modernization and refining of internal processes such as paperless workflow, client record management, new platform implementation, etc.- Remediating client issues that arise and helping to provide solutions to customer problems while maintaining a dedication to doing the right thing for our company.- Helping to oversee marketing tasks such as new website development, design and purchasing of marketing materials, and gathering testimonials from clients in many verticals.
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Sr. I.T. & Marketing SpecialistCommunity Tax, Llc Nov 2012 - Feb 2015Jacksonville, Fl, Us- Improved company processes by implementing new document management software- Increased IT department efficiency by streamlining many processes, including:o New hire technology setupo Account Management during employee terminationso Inter-office communication of IT-related issues through implementation of a new ticketing system- Involved in the hiring of new IT personnel to improve the department- Increased the company’s internet presence and SEO optimization through writing and editing of hundreds of press releases, blog entries and onsite content articles- Reduced company downtime through rapid response to critical issues and a well-placed network of contacts- Saved the company money by properly managing and negotiating pricing on our business accounts with various vendors -
Sales AssociateBest Buy Aug 2010 - Aug 2012Richfield, Minnesota, UsCross-department and Multi-channel sales.Customer Service.Face-to-face Technology Training.Organizing store and community events.Coaching coworkers around best selling practices.Inventory and Warehouse support. -
Head Of MarketingBerwick Court Publishing Co. Mar 2012 - Jul 2012Northfield, Il, UsHelped to launch a publishing business through videography and SEO consulting -
Quality Control EngineerAdvanced Construction Techniques Aug 2008 - Aug 2010King, Ontario, CaI was a part of the Quality Control team at the Clearwater Dam Major Rehabilitation Project. I help manage the Digital Imaging program, track drilling management and finances, and quality control testing. I also led Safety meetings on a weekly basis, and assisted in ordering materials for the site. I took these same skills to Tennessee to work on the Center Hill Dam, east of Nashville. -
Research AssistantMissouri S&T Aug 2006 - Aug 2008Rolla, Mo, UsI worked as a research assistant studying crustal attenuation at the Red Sea. I helped set up a Geowall, and led a lab course on Remote Sensing. -
Watch Sales And RepairDakota Watch Company Jun 2004 - Aug 2004Sold a range of low to high end watches, and performed basic repairs such as band repair/replacement, battery replacement, and water resistant testing.
Jacob Balson Skills
Jacob Balson Education Details
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Missouri University Of Science And TechnologyGeology -
Western Illinois UniversityComputer Science
Frequently Asked Questions about Jacob Balson
What company does Jacob Balson work for?
Jacob Balson works for Layer 7 Systems
What is Jacob Balson's role at the current company?
Jacob Balson's current role is Current IT Service Desk Coordinator, former marketing/sales/geologist/GIS/ninja turtle.
What is Jacob Balson's email address?
Jacob Balson's email address is jb****@****gic.net
What schools did Jacob Balson attend?
Jacob Balson attended Missouri University Of Science And Technology, Western Illinois University.
What are some of Jacob Balson's interests?
Jacob Balson has interest in Children, Education, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.
What skills is Jacob Balson known for?
Jacob Balson has skills like Microsoft Office, Customer Service, Photoshop, Video Editing, Image Editing, Powerpoint, Research, Event Management, Microsoft Word, Management, Team Building, Illustrator.
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