Lead US teams responsible for technical training, technical support, technical communication, calibration services, hardware repair, client data services, and the execution of service life agreements. Own global processes for service and support functions affecting all 13 global offices. Create and execute functional strategies and specific objectives in support of corporate strategy. Develop budgets, policies, and procedures to support global requirements. 3 direct reports, 42 additional indirect reports

Manage the resolution of technical issues for users of company products. Manage and develop the technical support team and ensure they are product experts and trustworthy, effective teachers and trainers. Design, develop, and implement processes, systems, and technology to support and enhance the technical support function. Manage the budget for the technical support group. 12 direct reportsGroup support call answer rate: 90+% within 4 ringsGroup customer rating: 5.0 out of 5 Q1 2023

Provide customer support via phone, web, and email inquiries. Troubleshoot product and equipment to provide product specific solutions to the customer. Assist with equipment calibration & repair authorizations.Test application specific products. Share specialized information to other employees via training sessions and daily interaction. Redirect market niche inquiries to the appropriate groups. Provide technical assistance to sales engineers by designing custom systems. System and sensor specific programming. Diagram systems for production to build and test. Liaison to production for system configuration. Teach professional training courses. Mentor junior support engineers. Provide technical leadership to the team.

Moderate online group discussions. Grade assignments. Resolve conflicts between students in groups. Answer questions related to the subject matter of natural disasters.

Provide Technical Sales and Support to Latin America. Configure complex data acquisition systems for stream gauging, weather monitoring, and other applications. Teach technical training classes. Create custom datalogger programs. Troubleshoot equipment. Meet with customers, including high ranking government officials to provide recommendations of equipment for research.

Operate and maintain 31 stream gauging stations. Conduct field streamflow measurements using the cross-section method. Measure reservoir contents. Monitor piezometer water levels. Present at monthly Montana Drought Advisory Task Force meeting. Apply for water rights. Defend water rights for state water projects. Provide direction to Bureau on operating within confines of state water laws.