Jacob Hawkins Email & Phone Number

As an IT Help Desk Technician at Horizon Group, I provide technical support and troubleshooting for various hardware and software issues, as well as customer service and satisfaction. I have successfully resolved over 300 tickets in the past six months, with an average response time of less than 15 minutes and a 95% satisfaction rating. I have a strong background in communication and media studies, having graduated from Oglethorpe University with a bachelor's degree in 2022. I also completed a cybersecurity certificate program at Georgia Institute of Technology in 2021, where I learned about network security, encryption, and ethical hacking. Additionally, I am a content creator for CourseCareers, an online platform that offers IT courses and tutorials. I have created and published multiple videos on topics such as help desk ticketing systems, Microsoft Azure, and Active Directory. I am passionate about technology and learning new skills, and I look forward to growing in this industry and gaining a better understanding of the latest trends and innovations. I have excellent communication and presentation skills, as well as a collaborative and customer-oriented mindset. I am always eager to contribute to the success of my team and organization, and to deliver high-quality solutions and services.

Listed skills include Networking, Presentation Skills, Microsoft Azure, Unbuntu, and 10 others.