Jacob Rhoades Email & Phone Number

Kirkland, WA, US

Redmond, Washington, United States

For the Surface Commercial Technical Marketing team, I lead, evangelize, and create innovative and scalable demo and skilling content that helps land the technically differentiated story of Surface. I get to be a storyteller across several audiences, and lead Surface technical presence at events such as Ignite, Build, Ready, Inspire, etc.

Kirkland, Washington, United States

For the Surface Commercial Marketing team, I:Lead Surface demo experience planning and execution at internal & external events (Ignite, CES, ISE, etc.).Manage the ExploreSurface website as a 3D virtual sales tool and the CIE program.Develop Surface demo experiences and guides for Surface sellers and partners.Present in customer-facing briefings, webinars.

Greater Seattle Area

As a Surface Customer Success Manager, I help companies make the most of their investment in Surface products. I am a post-sales resource for planning, deployment, and onboarding activities for our Surface customers.

Redmond, Washington, United States

Within the Microsoft Direct Sales, Training, & Support org, I lead a team of trainers who facilitate end-user training for our Modern Workplace and Business Applications solution areas across all customer segments. These span from the largest enterprise accounts down to small businesses and everything in-between.

Greater Seattle Area

Ensuring a world-class experience for all of our customers and internal stakeholders in executive engagementsHosted over 50 virtual executive engagements with over $400M in influenced pipeline and revenueFramed the Microsoft technology story with executives of Microsoft's biggest customers and partnersCoordinated Microsoft executives and product experts.

Greater Seattle Area

Facilitate ongoing Microsoft product and service training for all associatesOrganize all new hire onboarding and training Collaborate with store management to execute company priorities nimblyMaintain expert-level knowledge of all Microsoft products and servicesInnovate and execute ideas to better impact and empower customers to achieve more

London, United Kingdom

Managed project of training facilitation for 150 new employeesCreated & adapted training content for all Microsoft products/servicesDelivered over 200 hours of training content with a small team

Greater Seattle Area

Advised and sold computers and technology to customersTaught workshops and summer camps in Windows, Office, and other topicsLed training sessions for customers in technologyCreated and drove excitement for new technology experiences on sales floorInfluenced team on training, engagement, and product knowledge

Met with customers weekly to discuss implementation and progress of data projectsAssisted with and led project management and organization of onboarding projectsAnalyzed and transformed customer financial data for use in financial transparency softwareCollaborated with sales to inform potential customers of services available

Seattle, WA

Led field marketing crew in set-up of brand presence at events within the regionManaged branded events on siteMonitored flow of supplies and products at storage facilitiesAssisted field marketing director with planning of events