Jacob Fried Email & Phone Number

Norwalk, Ct, Us

Wilton, Ct

Forrester helps business-to-business companies worldwide improve sales and marketing effectiveness. Management teams make more informed business decisions through access to our industry analysts, best practice research, benchmark data, peer networks, events and continuous learning courses.• Handle the routing and fulfillment of client requests including analyst inquiries, research inquiries, briefings, troubleshooting, and more• Develop expertise across Forrester’s research and analyst coverage areas to effectively align client questions with the most relevant analyst and/or research to answer a business problem• Work closely with analysts and account teams to provide clients with timely responses to questions and meet defined service-level objectives• Deliver exceptional client experience by operating fluently across multiple internal systems and processes

Stamford, Ct