Jacob S. Email & Phone Number

Davidson, North Carolina

• Establish and lead bi-weekly change control meetings to ensure product success and adherence to Software Development Life Cycle (SDLC)• Configure CI/CD pipeline using Azure DevOps and work with impacted teams to triage failures as they arise• Propose and execute plan for infrastructure change that resulted in major reduction in cost and ease of support; implement necessary migration of on-premise SQL backups to Azure Cloud Storage• Collaborate with solutions analysts to facilitate… Show more • Establish and lead bi-weekly change control meetings to ensure product success and adherence to Software Development Life Cycle (SDLC)• Configure CI/CD pipeline using Azure DevOps and work with impacted teams to triage failures as they arise• Propose and execute plan for infrastructure change that resulted in major reduction in cost and ease of support; implement necessary migration of on-premise SQL backups to Azure Cloud Storage• Collaborate with solutions analysts to facilitate client implementations including creation of new resources, pipelines, and process documentation • Migrate client Production environment and all associated resources to Cloud-MSP managed Azure Portal• Serve as primary stakeholder responding to NOC alerts of website performance and availability monitoring• Contribute significantly toward maintaining SOC-2 certification which recognizes effective client data security and privacy protocol Show less

Charlotte, North Carolina Area

• Ensure site reliability for AMTdirect Software as a Service (SaaS) web application including over 50 Windows servers hosting Production, UAT, and QA environments• Lead ongoing migration of Production environment as well as on-premise testing environments to Azure• Initiate update of policies and procedures to comply with industry best practices for Active Directory, Group Policy, Local and Domain Administrator access, and other related IT infrastructure• Utilize AppDynamics cloud… Show more • Ensure site reliability for AMTdirect Software as a Service (SaaS) web application including over 50 Windows servers hosting Production, UAT, and QA environments• Lead ongoing migration of Production environment as well as on-premise testing environments to Azure• Initiate update of policies and procedures to comply with industry best practices for Active Directory, Group Policy, Local and Domain Administrator access, and other related IT infrastructure• Utilize AppDynamics cloud performance monitoring software for measuring hardware performance, database queries, business transactions, and analytic metrics on critical AMTdirect production hardware• Create and maintain internal documentation, enabling quick access for shared projects and efficient on-boarding of new IT Operations team members • Use bug and issue tracker (Jira) to communicate plans, progress, and troubleshooting steps taken to resolve production issues• Manage directory, privileges, and licenses for environment access and user productivity applications Show less

Concord, Nc

• Oversee all technological needs of 60 small to medium-sized businesses including over 850 workstations, 70 servers, and all associated printers, fax devices, and mobile phones• Perform ticket management functions with Connectwise to facilitate ticket creation, escalation, documentation of work flow, and timely completion of reported issues• Install, troubleshoot, and support vertical specialty software to ensure functionality and operability; consult with software vendor to ensure… Show more • Oversee all technological needs of 60 small to medium-sized businesses including over 850 workstations, 70 servers, and all associated printers, fax devices, and mobile phones• Perform ticket management functions with Connectwise to facilitate ticket creation, escalation, documentation of work flow, and timely completion of reported issues• Install, troubleshoot, and support vertical specialty software to ensure functionality and operability; consult with software vendor to ensure full resolution to any issue Show less

Statesville, Nc

• Work with local and international users to provide Tier 1 and 2 support to resolve assorted IT issues• Manage Dell Financial Lease returns and facilitate hardware replacement for all local computers• Image deployment, configuration, and management using Windows Deployment Services

Mooresville, Nc

• Provide customer service, computer repair and network support for personal and business patrons• Maintain laptop and desktop systems, perform virus and malware removal, and repair Apple and Windows machines• Troubleshoot PCs with attention to detail and ability to efficiently transition between projects• Install hardware upgrades in clients’ PCs• Collaborate with patrons to recover lost data and establish backup routines• Assemble and customize PCs to best suit a patron’s… Show more • Provide customer service, computer repair and network support for personal and business patrons• Maintain laptop and desktop systems, perform virus and malware removal, and repair Apple and Windows machines• Troubleshoot PCs with attention to detail and ability to efficiently transition between projects• Install hardware upgrades in clients’ PCs• Collaborate with patrons to recover lost data and establish backup routines• Assemble and customize PCs to best suit a patron’s need and technological skill level Show less