Jacob Gagas Email & Phone Number

- Manage day to day technical activities and projects for multiple clients- Mentor new and current employees to help support Symmetry's growing customer base- Perform project scoping, create project plans for various SAP projects, and assist customers with system sizing- Perform SAP system landscape and performance assessments for current and prospective customers- Serve as an escalation point for technical issues for all of Symmetry's consultants-… Show more - Manage day to day technical activities and projects for multiple clients- Mentor new and current employees to help support Symmetry's growing customer base- Perform project scoping, create project plans for various SAP projects, and assist customers with system sizing- Perform SAP system landscape and performance assessments for current and prospective customers- Serve as an escalation point for technical issues for all of Symmetry's consultants- Participate in onsite customer meetings- Carry out SAP Basis responsibilities for hosted customer DR systems and assist with DR planning and fail over testing- Support multiple AWS hosted SAP clients running Business Suite on HANA, PI, Solution Manger and BOBj- SAP products supported: R/3 4.7, ECC 5.0, 6.0 and all EHPs, SCM 5.0, 7.0, 7.3x, Livecache, BW 7.0, 7.3x, 7.4x, 7.5, EP 6.0, PI 7.0, 7.1x, 7.4, SRM 5.0, Solution Manager 7.1, BOBj 4.x, SAP Mobile Platform 3.0- Operating systems supported: Windows 2003, 2008 and 2012 server, OS400 V6R1, V7R1, SLES 11.2 and up, AIX 5.1- Databases supported: DB2/400, MSSQL, MaxDB, DB2 LUW, Sybase ASE, HANA- Notable projects completed as primary consultant: > Combined upgrade and Unicode conversion from R/3 4.7 to ECC 6.0 EHP 5 on IBM i > Homogeneous migration to new hardware in combination with a combined upgrade and Unicode conversion from ECC 5.0 to ECC 6.0 EHP 7 > Multiple enhancement pack upgrades from various ECC 6.0 source releases to target EHP 4-8 > Heterogeneous migration from AIX/DB2 LUW to Windows combined with a Unicode conversion for ECC 6.0 and BW 7.0 > Performed data center migration of ECC 6.0 on IBM i as part of a company divestiture > Performed data center migration of ECC 6.0 EHP 6 and BW 7.0 on Window/MSSQL > Upgrade from BW 7.0 to 7.31 on Windows/MSSQL > Multiple Solution Manager 7.1 installations with full landscape managed system configuration > Multiple single sign-on implementations using Kerberos on OS400 and Windows platforms Show less

- Managed a team of 7 Basis consultants specializing in SAP on IBM i that were responsible for the delivery of Symmetry's SAP Basis services to over 25 clients- Served as the SAP technical project manager for client initiatives, including upgrades, implementations, enhancement packs, and migrations- Created project plans for numerous upgrades and similar technical projects- Performed SAP technical architect tasks for potential and current client base, including… Show more - Managed a team of 7 Basis consultants specializing in SAP on IBM i that were responsible for the delivery of Symmetry's SAP Basis services to over 25 clients- Served as the SAP technical project manager for client initiatives, including upgrades, implementations, enhancement packs, and migrations- Created project plans for numerous upgrades and similar technical projects- Performed SAP technical architect tasks for potential and current client base, including Symmetry's SAP hosting services- Coordinated scheduled calls between clients and Symmetry consultants to ensure proper service delivery- Participated in onsite meetings with current and prospective clients- On-boarded new clients to Symmetry's support model - Attended career fairs and participated in the recruiting and hiring process- Responsible for management duties, such as yearly reviews, approval of timesheets, profitability analysis, employee training, mentoring and career growth- Notable projects completed by team of managed consultants: > Homogeneous migration to new hardware in combination with an upgrade from 4.6c to ECC 6.0 EHP 4 on IBM i > Heterogeneous migration from Windows to IBM i in combination with a dual step upgrade and Unicode conversion bringing the system up from APO 4.0 to 4.1 to SCM 7.0 on IBM i with latest Livecache version on Windows > Multiple R/3 4.6c to ECC 6.0 EHP 4 upgrades w/o Unicode conversions - Notable projects completed as primary consultant while in management role: > ESS/MSS distributed installations with PAS on Windows and Oracle DB on HP-UX > ECC 6.0 EHP 4 installation with SAP baseline best practices on IBM i > Multiple Solution Manager 7.1 installations with full landscape managed system configuration > BOBj 4.0 installation and patching on Windows/MSSQL > Configured and documented MSSQL 2008 DB mirroring for HCM systems > Performed data center migration of legacy R/3 4.7 and BW 3.5 on Windows/MSSQL as part of a company divestiture Show less

- Managed day to day technical activities and projects for over 10 clients- Mentored new and current employees to advance their SAP Basis knowledge- Performed project scoping, created project plans for various SAP projects, and assisted customers with system sizing - Contributed to new business growth by providing technical sales assistance - Performed SAP system landscape assessments for current and prospective customers - Served as an escalation point… Show more - Managed day to day technical activities and projects for over 10 clients- Mentored new and current employees to advance their SAP Basis knowledge- Performed project scoping, created project plans for various SAP projects, and assisted customers with system sizing - Contributed to new business growth by providing technical sales assistance - Performed SAP system landscape assessments for current and prospective customers - Served as an escalation point for technical issues for all of Symmetry's consultants- SAP products supported: R/3 4.6c, 4.7, ECC 5.0, 6.0, APO 4.0, 4.1, SCM 5.0, 7.0, Livecache, BW 3.5, 7.0, EP 6.0, PI 7.0, SRM 5.0, Solution Manager 7.0x, MII- Operating systems supported: Windows 2003, 2008 server, OS400 V5R4, V6R1- Databases supported: DB2/400, MSSQL, MaxDB, MySQL- Programming languages used: VB.NET, HTML- Notable projects completed as primary consultant: > Homogeneous migration to new hardware in combination with an upgrade from 4.6c to ECC 6.0 on Windows Cluster > Heterogeneous migration from Windows to IBM i in combination with a combined upgrade and Unicode conversion from BW 3.5 to BW 7.0 > Installation of SCM 7.0 on IBM i and Livecache on Windows > Multiple homogeneous system migrations to new hardware on Windows and IBM i > Involved in multiple new implementation Go-Lives Show less

- Provided SAP Basis support for multiple Symmetry clients- Primary responsibilities included: > Daily SAP application and database monitoring, tuning and troubleshooting > SAP note implementations, backup/restore operations, batch administration, transports, client copies, print administration, and user administration > SAP support pack implementations and add-on installations > SAP system installations, migrations, system copies, upgrades and Unicode… Show more - Provided SAP Basis support for multiple Symmetry clients- Primary responsibilities included: > Daily SAP application and database monitoring, tuning and troubleshooting > SAP note implementations, backup/restore operations, batch administration, transports, client copies, print administration, and user administration > SAP support pack implementations and add-on installations > SAP system installations, migrations, system copies, upgrades and Unicode conversions > SAProuter installations and troubleshooting > Basis lead for cold DR tests > Supported Symmetry internal time tracking and reporting systems - SAP products supported: R/3 4.6c, 4.7, ECC 5.0, 6.0, APO 4.0, 4.1, SCM 5.0, Livecache, CRM 4.0, GTS 3.0, BW 3.5, 7.0, EP 6.0, PI 7.0, SRM 5.0, Solution Manager 3.2, 4.0- Operating systems supported: Windows 2000, 2003 server, OS400 V5R3, V5R4, SUSE Linux 9- Databases supported: DB2/400, MSSQL, MaxDB, MySQL, Oracle- Programming languages used: VB.NET, HTML- Notable projects completed as primary consultant: > Upgrade from 4.6c to ECC 6.0 on Windows 2003/MSSQL 2005 > Installation of ECC 6.0 on Windows 2003/Oracle 10g cluster > Installation of SCM 5.0 and Livecache on SUSE Linux 9/Oracle 10g > Multiple Solution Manager 4.0 installations, including patching and configuration > Involved in multiple new implementation Go-Lives > Development of Symmetry internal incident management system for emergency Basis support service offering Show less

- Learned basic SAP Basis administration skills including: > System monitoring > Troubleshooting techniques > Transport management system administration > Support package and add-on installations > SAP user administration - Completely recreated and developed internal time tracking, connection management, and knowledgebase application using VB.NET and MySQL- Completely redesigned and developed custom reporting application for SAP KPIs using… Show more - Learned basic SAP Basis administration skills including: > System monitoring > Troubleshooting techniques > Transport management system administration > Support package and add-on installations > SAP user administration - Completely recreated and developed internal time tracking, connection management, and knowledgebase application using VB.NET and MySQL- Completely redesigned and developed custom reporting application for SAP KPIs using VB.NET and Crystal Reports- Redesigned and maintained two corporate websites- Managed vendor relationships with Dell, WebEx and Go Daddy- Supported internal computer systems > PC imaging > PC and server backups > Avaya phone system management and support - SAP products supported: R/3 4.6c- Operating systems supported: Windows 2000, 2003 server, OS400 V5R3- Databases supported: DB2/400, MySQL- Programming languages used: VB.NET, HTML- Notable projects completed as primary: > Redesign and development of Symmetry internal time tracking and reporting systems > Redesign and maintenance of two Symmetry websites Show less

• Responsible for resolving helpdesk tickets in a timely manner• Assisted the senior staff with a variety of projects• Created Ghost images for Windows XP rollout to staff PCs• Managed users in Novell and troubleshot as needed

• Provided IT support for UW-Milwaukee's students and faculty• Assisted with Windows XP and AD rollout to university departments• Involved in backup and rebuilding of faculty computer systems• Recognized for outstanding customer service by supervisors