Jacob Handler Email & Phone Number

Coronado, California, United States

• Conducts formal site inspections at least monthly in compliance with established standard operating policies and procedures• Direct fiscal responsibility of assigned assets, operating expense control, and budget variances• Maintain owner relationship and satisfaction through appropriate communication• Maintain tenant contacts and satisfaction through appropriate communication (visual, written and oral)• Administer and ensure compliance of the terms of all tenant leases

San Diego, California, United States

• Obtaining bids for small and large-scale property projects and renovations for owners’ review and approval.• Reviewing and approving all resident work order requests and dispatching the work appropriately to in house technicians and vendors.• Planning and coordinating all capital improvement projects throughout 6 multi-family apartment communities.• Pursue resolutions to complex issues, using advanced research skills and property management knowledge to develop solutions.• Concurrently fulfilling all duties of the Community Business Director.

San Diego

• Developed and revised the management and leasing departments processes and controls as needed.• Provided staff leadership in the hiring, training, scheduling and development of all maintenance and management staff.• Maintained building systems by contracting for maintenance services, supervising repairs, and disseminating progress.• Acted as a liaison between maintenance crew, property managers, and property owner to streamline communication.• Established and implemented performance objectives, developed strong collaboration, and monitored objectives through reports.• Populated and maintained an excel database of company-wide occupancy and vacancy loss for analytical reporting.

San Diego, California, United States

• Managed the day-to-day operation of apartment communities comprised of more than 570 units.• Attracted tenants by advertising vacancies, obtaining referrals, explaining benefits of location, and touring apartments.• Established and authorized contracts with tenants by negotiating leases and collecting security deposits.• Accomplished financial objectives by collecting rents, preparing an annual budget, and analyzing variances.• Enforced occupancy policies, procedures, and safety via verbal instruction, posted notices, and professional emails.• Conducted unit move-in and move-out inspections to identify necessary repairs and record damages.

San Diego

• Managed daily tasks as assigned by office administrators and directly for head of department.• Served as a liaison between students and office housing administration.• Educated new students over the summer as a Call Center agent and assisted them getting set to come into school.• Screened calls to maintain student confidentiality with FERPA law and University policies and regulations.• Screened calls and questions for various departments within the University.

San Diego

• Maintaining facilities cleanliness and keeping inventory on all facility items• Coordinating with Operations Coordinator and Student Liaison on planning for incoming groups• Ensuring each desk is provided with basic stationary items for desk assistance• Receiving requests from groups to set up new facilities and upgrade the existing one.

San Diego

• Enforcing rules and regulations to ensure the smooth and orderly operation of residential/ residential education programs.• Responding to emergency situations regarding residents.• Mediating interpersonal problems between residents.• Making regular rounds to ensure that residents and areas are safe and secure.• Observing over 700 students to detect and report unusual behavior.• Communicating with staff members to resolve problems with individual students.• Counseling students in the handling of issues such as family, financial, and educational problems.• Collaborating with counselors to develop counseling programs that address the needs of individual students.• Developing and coordinating educational programs for residents.• Developing program plans for individuals or assist in plan development.