Jacob Bauer Email & Phone Number

Pleasant Grove, Utah, United States

Utah, United States

Salt Lake County, Utah, United States

• Consulted with high performing teams, that understood client needs and created actionable client reporting.
• Became an expert report/analytics designer for Executives, Middle mgmt, and the front-line.
• Increased data analytic skills with BI tools: Excel, Looker, Tableau
• Presented to client executives to better understand needs and executed on deliverables and exceeded expectations on time, service, and product.
• Collaborated with Engineering, Product and Support to resolve customer issues timely and to create/improve product offerings.

Lehi, UT

• Consulted with high performing teams, that understood client needs and created actionable client reporting.
• Became an expert report/analytics designer for Executives, Middle mgmt, and the frontline.
• Increased data analytic skills with BI tools: Excel, Looker, Tableau
• Presented to client executives to better understand needs and executed on deliverables and exceeded expectations on time, service, and product.
• Collaborated with Engineering, Product and Support to resolve customer issues timely and to create/improve product offerings.

Lehi, UT

• Trained and developed a small team to become top employees receiving awards/recognition in 4 months.
• Developed performance measures to increase project turnaround time, while maintaining high customer satisfaction
• Created additional processes for advancement through cross functional training, provided support for continued professional and personal advancement.
• Mentored the team to the best customer satisfaction by being product and service experts.
• Became a successful team leader by motivating, training, understanding and implementing.

Greater Salt Lake City Area

• Worked Cross functionally with Implementation and Customer Success to design and build client surveys.
• Formed a Mentoring Program within the team, increased on boarding time and training effectiveness.
• Became a Product, customer experience expert and lead through example on creating amazing CX.
• Ideated team leads to increase productivity and product expertise, and increased customer satisfaction and team moral (internal promotions and skills development).
• Created and implemented a company wide CX Program with Operations team within a 3 month period. Yielded and increase in NPS from 20 to 49 in 6 months.

South Jordan, UT

• Designed, built, deployed, managed, and analyzed 10+ surveys for companywide VoC/CX program.
• Implemented Companywide CX program with cross functional collaboration, used data to bolster Candidate NPS from -14 to 64 in 2 years.
• Lead improvement process with Product, Engineering and Marketing to move Client NPS from 24 to 45 within 1 year
• Delivered 20-30 weekly reports to Customer Success, Sales and leadership with Key account insights to help position the company as a trusted advisor.
• Used targeted reports to help Sales boost customer conversion rates
• Helped create, Implement and Admin the ‘Digital Recruiter Certification Program’ for employees and Customer certification.

Client Technical Support, Survey Mangement, Sales Operations support

Sell Cutco cutlery

Built and maintained a professional and student networkSuccessfully started and managed The Mentor ProgramProvided aide and insight on various projects and assignments as assigned by other directorsEffectively answered student and professional questions and concerns relating to Management Society

Effectively made out-bound cold calls and received in-bound callsGained knowledge in credit, credit management, and credit repair tacticsExpanded Customer service skillsEffectively answered questions and concerns from potential customersLearned quickly how to attend to each potential customers' needs

Instructed and facilitated 30 incoming freshmen into university lifeWorked well with various managers and management stylesAssisted in administrative work and assignmentsAchieved positive personal relations with students and effectively resolved student issues

Installation of HVAC units in hotels in a variety of locations in the mid-west and western US.

Business Management And Leadership, Marketing, Advertising, Human Resources, Entreprenuership

Activities and Societies: SVU Management Society Director of Networking, SVU Mens Varsity Soccer Team

Certified Voc Professional

Market Research

Principles of Market Research is a rigorous 200-hour, selfstudy training program based upon the Market Research Core Body of Knowledge.

Masters, International Business

Principles Of Market Research, Market Research, Pass