• Using data, identified opportunities to grow, optimize, and improve organization’s business processes• Produced reports and Tableau dashboards to track day to day operations data and metrics• Led a company wide audit of Keystone core roles and privileges• Led process mapping sessions using Visio to further understand and optimize organization’s business processes• Led the implementation of SAP Concur expense tracking to streamline business reimbursements• Identified data trends and patterns to help the organization make strategic business decisions.• Collaborated with cross-functional teams to analyze business requirements and develop data-driven solutions to improve operational efficiency.

• Working with clients and internal team members to Create, Update, and distribute Business Requirement Documents, Functional Specifications documents, and Process Flow documents• Assisting in the facilitation of requirements and design discussions to solve business problems via technical solutions• Providing research and analysis in support of proposed solutions• Participating in peer reviews/inspections for requirements, estimates, and specifications• Assisting in the development of supporting documentation• Providing support as needed to internal and external customers• Developing a working knowledge of Insurity's software applications, data structures, architecture, and processing capabilities• Developing working knowledge of Property/Casualty Insurance• Assisting in the facilitation of estimating discussions and coordinating work efforts• Accurately estimating analyst work efforts• Providing support for testing activities

• Promoted growth of the team from 4 male athletes at inception to current team of 22 coed athletes • Communicated with parents and athletes regarding competition, scheduling, travel, and training• Managed ski competitions hosted by our mountain• Communicated with vendors to secure ski equipment and clothing for athletes and competition

• Planned and executed a myriad of cycling events including school recruitment visits and demonstration, mountain bike races, road races, cyclocross races, recruitment of coaches, and fundraisers. • Implemented a CRM resulting in more efficient communication with current and potential coaches.• Develop and implement marketing strategies to attract new sponsors and partners for the youth cycling program

• Part of a team tasked with redesigning and improving business functions and processes for the firm.• Defined, documented, and analyzed existing practices. Identified significant areas of opportunity for improving business processes through IT or training. Accomplished this by focusing on the most effective use of resources, both people and technology.• Collaborated with other team members to create formal proposals to develop new systems and implement operational changes.• Acted as a change agent to facilitate effective modifications to current practices. Supported a successful integration by developing a training curriculum and conducting formal educational sessions for various software and processes.

• Customer service in retail environment – greeted customers, offered assistance in hardgoods, softgoods and footwear, operated cash register, communicated with other employees both at our store and other stores, assisted in store layout and organization

Diving Coach for Middletown High School

• Provided assistance in the maintenance and upkeep of a Neurobiology research lab that uses anatomical, biochemical, molecular, biological, and electrophysiological techniques to study brain development. • Researched, collected, and interpreted data through complex laboratory experiments, techniques and procedures • Planned, designed, modified, and executed research experiments, procedures, and tests.

Day to day responsibility for managing client’s application issues and requirements. Primary contact for all business area’s utilizing or interfacing to LoanServ and other third party applications used for mortgage servicing.• Monitor application queue and emails to provide prompt responses and a high-level of customer service to the needs of internal “customers” (business units and investors). Interact effectively with third party vendors, suppliers, and numerous government and private regulatory agencies. Escalate to the appropriate channels when necessary. Accepts and handles “on call” requirements to prevents business disruptions and ensure continuity.• Manage user creation and permissions in multiple third party applications.• Provide support for a wide variety of integrated software packages, including reporting and querying tools, print server and print router solutions, electronic billing, reporting and auditing, electronic interfaces to third-party vendors. Define, build, test, document and deploy custom automated scripts to help support an efficient work environment for end users. Ensures application version control, proper documentation and communication accompany application changes