Jacob Levine Email & Phone Number

California, United States

Folsom, CA, US

• Certified advisor for Viva Solutions, Implementation & Assessment
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Working with onshore & offshore developments teams, lead SharePoint online migration & redesign efforts for local and state government groups and private businesses
• Create and maintain Agile workflows using Azure DevOps for automated document set processing in SharePoint
• Performing requirements analysis, authoring BRD and translating to technical work tasks in ADO
• Conducting training sessions and presentations for client users, SP site administrators

Cypress, CA, US

• Led Cybersecurity initiatives to deploy Box.com & USB mass storage blocking via CrowdStrike.
• Worked with Box consultant and designers to create a security-centric instance of Box Enterprise for external file sharing with business partners
• Created project plan with InfoSec to identify and test blocking solution for USB mass storage devices connecting to Yamaha endpoints using CrowdStrike
• Collaborated with business stakeholders in financial division & other corporate stakeholders to customize solution with governance, security classification and managed user license process
• Established roadmap to go-live, leveraging survey and scope document
• Worked with ServiceNow design team to customize request forms, workflow approvals

Dublin, IE

• Evaluated MS Teams applications for integration & training
• Onboarded GW Pharmaceuticals users to M365 platform after acquisition
• Managed and negotiated vendor agreements, developed product roadmaps, license forecasts and QBR for usage metrics
• Reviewed InfoSec and legal requirements for 3rd party software, license agreements, process improvements for new software evaluation

San Francisco, California, US

Furloughed from Gap, Inc. due to Covid pandemic. Continued education and training during this period (March 2020 – January 2021)

San Francisco, California, US

• Coordinated data migrations from Box to SharePoint, OneDrive Online & Azure file storage using Netwoven and Fastrack (MS, mover.io). Additional data transfer using Sharegate
• Developed change request process/routing using ServiceNow
• Led in-person & Zoom sessions to train groups, departments on best practices for SharePoint, OneDrive &Teams use, creation, maintenance
• Applied predictive analytics using PowerBI to plan for future Teams & SharePoint site request, resource planning for storage and training requirements

Menlo Park, CA, US

• Product manager for enterprise front office technology (Microsoft 365 software migrations incl. Exchange online, SharePoint, Teams, OneDrive, Teams Phone)
• Authored M365 comms, training for security products, (AIP, InTune, MFA, MAM, MDM)
• Provide direction to teams on interactions with business and IT groups, perform system/data analysis to quantify risks
• Work directly with vendors for product evaluation, testing, licensing, and cost controls involving Microsoft, Jabra, Polycom, Plantronics, Epson and others

• Administer deployment of Win8 & Office 365 for 1500+ global employees, CWs. Organizational governance using Agile methodology among technical staff, IT management and executive leadership. Developed migration roadmap.
• Work to minimize impact on high revenue work periods, maintaining 100% compliance
• Communicate project status and dynamic goals to the local technical deployment team, IT director and project stakeholders, present migration completions
• Manage escalation of deployment issues while assisting with business users’ needs

Consultant for Microsoft global enterprise migration and upgrades.

San Jose, CA, US

Service Desk manager for multiple agents in Colorado and California. Project Manager for CRM upgrade of Footprints to ServiceNow.

Palo Alto, CA, US

Service Desk manager for multiple agents in Colorado and California. Project Manager for CRM upgrade of Footprints to ServiceNow.

Brisbane, California, US

Coordination for new hire accounts, training with new applications or policy requirements, troubleshooting application, hardware and server issues, set up network connectivity. Coordinating emergency service with application developers and network service technicians.

New York, NY, US

Initially First Franklin Financial prior to acquisition. Volume approximately 20-30 calls daily, plus 10-20 emails. Typical contacts include supporting remote users connecting VPN, maintaining user accounts with Active Directory & Exchange Administrator, troubleshooting application issues, troubleshoot legacy application connectivity. On-call support.

Bachelor Of Science - Bs, Business Administration, It Management And Operations

Executive Mba, Business Administration And Management, Global Innovators

Physical Education