Wrote .VBS and .EXE files for major health care providers.Provided technical support for the production division of the manufacturing facility via desk side support, phone support and remote control support of the user’s PC.Installed and maintained operating systems, Ghost images, Microsoft Outlook and the Microsoft office Suite and any proprietary software that the company its self had designed.Responsible for the repair and maintenance of computers connected to the company’s LAN, monitors, hardware and software.Provided assistance at the in-house helpdesk providing technical support by phone and in person to the facilities staff. Responsible for loading new software and systems on existing equipment utilizing Ghost and WDS to create and backup images to prevent file loss in the future.Tested systems to ensure the elimination of bugs or viruses. Upgraded repaired, serviced, and replaced parts, boards, and equipment for Dell, Compaq, and Hewlett Packard