-Completed intensive courses in SQL, R, Power BI, Alteryx, Azure, and Excel to enhance my skills in data manipulation, data analysis, and data visualization.-Worked with the Marketing Analytics and Business Intelligence team to build models in R and Python to provide the company with insights and automate tasks.Projects:-Buy it Now: Came up with the idea of adding a "Buy it Now" button to the company website after analyzing the company's GA4 charts relating to cart abandonment. Calculated metrics in SQL such as average amount of unique items per order, average number of orders, and average order value for each of the 4 customer segments that I created to provide support to my idea. Input my data into Excel to create charts and tables that I later presented to the Digital Marketing team.-Premier (Loyalty Program): Worked alongside the Marketing Analytics team to analyze the customers on our loyalty program known as "Premier". I divided the loyalty customers into segments based on their annual spending and then wrote code in SQL to calculate metrics and demonstrate how each segment differentiates from one another. I then took my SQL and input it into Power BI to create an entire 8-slide presentation with over 25 unique visuals that I presented to the Marketing team.-SMS: Worked closely with our QA Analyst to create a customer segment in Adobe of customers who Life Extension will be sending SMS messages to.

-Led and helped onboard team of six customer experience interns -Completed financial projects assigned by senior agents such as conducting reports on text macros and efficiently logging in Excel payment miscalculations from Stripe -Collaborated with coworkers from other teams via slack-Consulted with over 1,000 boat owners, renters, and captains via call and email using excellent written and spoken communication skills.

-Provided professional and etiquette customer support with a 94% customer satisfaction rate.-Assisted in the accounting process of editing booking transactions-Trained in a variety of company systems such as Zendesk, Aircall, and Airtable-Collaborated with coworkers from other teams via slack

-Wrote copy and prepared layout to assist in the selling of vintage collectible cards-Assisted in the marketing and physical setup of local, on-site auctions.-Researched the market value of vintage collectible cards for price strategizing

-Worked with children of varying age, interest, skill, and developmental levels.-Led groups of children safely through variety of camp activities.-Collaborated with other camp counselors to design fun and enriching learning activities for campers.-Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.