Jacob Moe Email & Phone Number

Eagan, Minnesota, United States

Job DescriptionCreate and modifiy software programs throughout various phases of Development Lifecycle: Design, coding/configuration, test, installation and supportAssure timely resolution to questions and technical requests; researching and establishing root cause analysisResourceful and motivated individual with great customer service skills who functions as a team member by assisting, supporting, and encouraging other employees in any way possible.Strong problem solving and organizational skills.Work closely with immediate supervisor, project team and other professionals in the department and communicate progress on a regular basis.As a software developer, work closely with analysts to determine user specifications, testing requirements, and strategies for implementation and support.Ensure that all practices and procedures for are followed, particularly compliance with DPPA and FCRA requirements.Specific ExperienceIdentified several tasks that involved several hours per month of manual entry, created an interface to streamline the process, reducing the effort involved in those tasks drastically.Created workflow diagrams and documentation for legacy code that has been key in upgrading a product to a modern platform.Identified and resolved a bug in a process that resulted in a reduction of its daily log volume by 99%.Identified an opportunity for upgrading a piece of technology that will remove multiple monthly manual tasks, and coordinating and implementing it.AccomplishmentsRecipient of the IT Rewards Locker August 2018 for exceeding expectations in an urgent production upgrade of custom code.

Perform customer service, maintain a clean facility, deal with point of sale system. Inspect and maintain equipment, educate and guide students through belay courses, and promote a safe environment as rock wall staff

Systems Engineer - IS Infrastructure. Assisting in the identification of hardware & software technical problems and malfunctions related to the IT infrastructure. Key responsibilities include assisting the senior level engineers with projects and support, locating necessary tools and processes to identify & resolve troublesome trends as they develop and participating in IT projects that work to provide a stable performance environment & improve the infrastructure.

Enterprise Architecture team: Responsible for aligning the IT enterprise architecture with the business strategy. This includes researching new technologies for key areas of the business and creating pilot programs to test emerging technologies, innovation ideas, and new development methods.

Assisted students, sent and received book orders, maintained stock, and updated records, shelved books

Measured and cut metal tube, machined parts, wired, organized shop, and maintained a clean work environment