Jacob Shapiro Email & Phone Number

Burlington, Vt, Us

Burlington, Vermont, United States

After serving as the Business Development Director, sales and the number of locations had grown to a point where we needed to further standardize and expand our customer service team. I recruited, trained, and now manage the Customer Service Associates located throughout North America, and support the Customer Service Associates at our office in Kyiv, Ukraine. Throughout this process, our team has decrease response times, increased retention of existing clients, and led to overall higher rates of customer satisfaction.

After working for Outpost Club HQ in Brooklyn for 2 years, I now work remotely, facilitating the B2B sales process for corporate, government, and NGO clients, from initial inquiry to booking for both NYC and SF locations.In addition to this, I also serve as the HR manager, creating internal company policy, completing payroll, recruiting, selecting, on-boarding and supporting our incoming and current Outpost Club staff.

Brooklyn, New York

After fulfilling the role of Marketing, Sales, and Operations Specialist, I have progressed to my current role of New York Account Manager. The term ‘New York Account Manager’ is intentionally vague. On the sales side, I work with businesses to help them find easy and affordable housing for their teams. I help their members become our members. Operationally, I help with cross-departmental procedures to make everything run smoothly. Lastly, being a startup, I help codify processes and optimize existing responsibilities of all our 13 or-so New York employees and contractors. Some other notable responsibilities I've taken on in this role are: ▪ Hiring, training, and supervising the House Leaders, the Community Manager, and our Home Care Specialists. I have since passed many aspect of this responsibility to the community manager through training.▪ Interacting with landlords, superintendents, and property managers to insure that issues that we discover at their properties are resolved promptly▪Creating the Outpost Club operations manual, giving us the ability to scale our operations to other cities around the world

Greater New York City Area

In 2017 I became the first full-time employee of Outpost Club, a coliving start-up. In this position, I mainly formalized many aspects of the customer and potential customer experiences. Some notable responsibilities include:Marketing▪ Planned and executed the marketing/social media strategy (instagram and facebook)▪ Managed all Outpost Club social media accounts, blog and website by creating new content and optimizing existing website text▪These actions led to an increase in online applications from an average 2 per day to an average of 10 applications per daySales▪ Supported the creation of the sales process and executed it ▪ Interviewed prospective clients and converted over 50 of which to current clientsOperations▪ Acted as house leader of multiple houses▪ Answered current member questions, diagnosed reported problems, resolved concerns▪ Planned and executed Outpost events▪ Identifying motivated members who wanted become house leaders; hired, trained and supervised them▪ Reported to upper management about the status of the houses on a weekly basis▪ Formalized the move-in and move-out processes, community guidelines, the house leader’s official job responsibilities, the restocking process, service requests, and neighborhood guides

Williston, Vermont

▪ Worked with the finance and technology teams to acquire actionable intelligence and presented it to Fortune 500 finance and technology companies;▪ Collected contact information and secondary research for the purpose of conducting informed primary research; and▪ Drafted Win/Loss Analysis Reports for a financial technology client.

Community And Economic Development Office, City Hall, Burlington, Vermont

▪ Completed 900 of service averaging 30 hours per week;▪ Explored opportunities to build relationships with 5 underserved communities by engaging with over 50 community members and connecting them with Burlington’s existing community engagement infrastructure and network, ultimately making diversity and equity a city priority;▪ Developed and improved the capacity of 12 community stakeholder groups including the Neighborhood Planning Assemblies, Youth Council, and Community Development Block Grant Advisory Board;▪ Planned and supervised the City Hall Summer Internship Program, in which I personally mentored 3 interns and provided administrative support for 12 interns;▪ Supported the 6 Neighborhood Planning Assemblies and other city committees through compliance with Open Meeting Law and general organizational assistance;▪ Supported the research, development, and implementation of Burlington’s citywide Language Access Plan and trained 30 public department employees how to effectively interact with limited-English-proficient residents, visitors, and stakeholders; ▪ Advanced community awareness about city/community events and initiatives through various communication tools including social media, email groups, word-of-mouth, tabling, and other engagement tools; and▪ Attended trainings throughout my service to improve my cultural competency.

Burlington, Vermont Area

▪ Drafted a Language Access Plan for the City of Burlington, a piece of future public policy aimed at reducing barriers to accessing local government services by providing language assistance services; and▪ Presented the Language Access Plan to 20 Burlington public department-heads and the mayor, persuading them of the need for a plan that addresses the individuals in the City of Burlington that are not proficient in speaking, comprehending, reading or writing English.

Jing'An, Shanghai, China

▪ Conducted research on construction materials for 2 modular projects;▪ Assisted the design department regarding product information, and acted as an intermediary between the design department and manufacturers; ▪ Performed organizational work to help facilitate easy access to supplier information for the procurement department;▪ Became proficient in the use of the online platform Alibaba, a sourcing and procurement website;▪ Developed 5 price comparison charts for 1 client for the purpose of giving textile price and quality options to choose from;▪ Negotiated trade terms and requested proforma invoices from suppliers to lay the groundwork for future purchases; and▪ Developed intercultural communication by interacting with co-employees and manufacturers, most of whom were Chinese nationals.

Burlington, Vermont Area

▪ Responsible for and supervised 37 Champlain College student residents during the academic year;▪ Planned, advertised, and held 2 Resident Hall events per month (1 educational and 1 social); ▪ Created 1 educational bulletin board per month for informational, entertainment, and engagement purposes; and▪ Attended trainings throughout my time as a resident assistant on creating inclusive communities, leadership, problem solving, interpersonal communication, and mental health advocacy.

Champlain College

• Was responsible for taking orders, making espresso and coffee drinks, and performing cashier related duties, and• Provided input from customers and personal observations to student owners. Such input was taken into account at a managerial level to enhance purchasing decisions, as well as health and safety procedures.

Croton On Hudson, New York

• Responsible for serving and making ice cream, completing opening and closing procedures, and handling purchases.

Croton On Hudson, New York

• Created, tested, and oversaw the advertisement campaigns for Executive Boutique Call Center’s website• Used Google AdWords and Google Analytics to optimize Executive Boutique's page rank on Google

International Business With A Minor In Global Studies And A Specialization In Logistics, Robert P. Stiller School Of Business, 3.7

Activities and Societies: Champlain College International Business Club, Champlain College International Round Table, Champlain College.

Non-Degree-Bearing, Chinese Language

Attended for a two-week intensive Chinese class before the beginning of my two-month internship at Dunn Global in Shanghai, China

International Business, International Business, 3.7

Studied abroad at Skema during the fall of 2014. Studied French, French Contemporary Culture, Globalization and Development.

French Immersion Courses, French

Activities and Societies: Conditionellement Physique et Petit BoisDuring the three times I attended Universite Sainte Annes (summers.

High School Diploma, General Studies

Activities and Societies: Varsity Soccer, Varsity Cheerleading, Varsity Track, the High School Musical, and a high interest in the french.