Jacob Gates Email and Phone Number
irvine, california, united states
Jacob Gates's Location
United States, United States
Jacob Gates's Contact Details
Jacob Gates work email
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- Valid
Jacob Gates personal email
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About Jacob Gates
Jacob Gates is a Solution Architect at Hitachi Solutions America at Hitachi Solutions America. He possess expertise in customer service, public speaking, leadership, critical thinking, creative writing and 16 more skills.
Jacob Gates's Current Company Details
Hitachi Solutions America
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Solution Architect at Hitachi Solutions America
irvine, california, united states
- Website:
- hitachi-solutions.com
- Employees:
- 471
Jacob Gates Work Experience Details
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Solution ArchitectHitachi Solutions America Apr 2023 - Present- Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy. - Serve as clients’ main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients’ needs and requirements - Identify the client’s sales and service requirements through discovery meetings - Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements - Conduct end-user training and create and maintain knowledge transfer documentation
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Senior Solution ConsultantHitachi Solutions America Apr 2021 - PresentGreenville, South Carolina
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Solution ConsultantHitachi Solutions America Dec 2019 - Apr 2021Greenville, South CarolinaAs a Solution Consultant I advise my clients on the best way to automate and transform their business processes using Microsoft technology. I work closely with other Hitachi Solutions team members to understand our client's business model and requirements, and provide coaching and expertise through the entire project lifecycle--from initial requirements gathering to go-live support and training. I have a deep understanding of Dynamics 365 Customer Engagement and the Power Platform and use these tools to provide comprehensive functional and technical solutions to help clients meet their business objectives.
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Associate ConsultantHitachi Solutions America Jun 2019 - Dec 2019
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Technical Support Team LeadClickdimensions Jan 2018 - May 2019Greenville, South CarolinaManage team of Tier 1 and Tier 2 agents in all performance areas including CSAT, ticket duration, touches, and tickets solved weekly. Evaluate and deliver quarterly performance reviews and skill-based objectives for the following quarter. Operate as critical escalation resource for agents and other organizational departments to address key accounts’ concerns. Identify emerging issues in product functionality and escalate to reliability engineering and development teams; manage customer communications around service incidents and outages. * Key resource in transitioning Support structure from region-based shift teams to skill-based tiered support. * Successfully organized and deployed Chat support channel and served as the escalation and performance leadership resource for Chat agents. -
Senior Technical Support SpecialistClickdimensions Mar 2017 - Jan 2018Greenville, South CarolinaSuccessfully resolved technical support tickets to customers’ satisfaction through email, phone and web meetings. Consistently met or exceeded monthly and quarterly service metrics for tickets solved, including a minimum 94% customer satisfaction. Assisted team members with technical troubleshooting and provided feedback on customer service soft skills. Responsible for training new support agents on all areas of ClickDimensions’ product in both usage and technical troubleshooting. Identified best practices within the support organization and contributed to planning and deploying new internal initiatives. Key technical resource for numerous “at-risk” high value accounts and customer service escalations in providing long-term solutions to restore the customer to a positive and successful relationship with ClickDimensions.
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Senior RecruiterRobert Half Technology Oct 2016 - Mar 2017Greenville, South CarolinaSourced, evaluated, and reviewed potential IT candidates through, job boards, internal database, and professional social networking. Interviewed prospective candidates via video chat and in person to assess skill set, work history, and salary expectations. Selected well-matched candidates to fulfill job orders and maintained on-going contact with IT professionals currently on assignment. Resolved any client concerns or candidate performance issues to preserve the Robert Half brand. Generated leads and market intelligence to enhance our new client development efforts. -
GeniusApple Jan 2015 - Oct 2016Greenville, South CarolinaMaintained trust in the brand as the skilled expert, troubleshooting and repairing hardware failures with customer products. Quickly and precisely isolated software issues on the spot, explaining both the root cause and the solution with patience and empathy. Partnered with the in-store Business Team to troubleshoot and brainstorm system configurations for small to medium businesses. Facilitated classroom and hands-on training for new employees and acted as a Development Mentor. Member of the Cultural Preservation Team; met with the Leadership Team to develop storewide action plans and employee development. -
Technical SpecialistApple Jun 2014 - Jan 2015Greenville, South CarolinaSurprised and delighted customers by efficiently uncovering the source of technical issues and restoring the product to expectation. Able to multitask with several customers or devices without compromising the interaction either in diagnosis or customer experience. Led One-to-One training sessions with customers new to the Apple ecosystem as well as experienced owners looking to deepen their knowledge. Returned consistent results, including high number of sessions taken, a high session pace, and customer survey scores at or above store average.
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BaristaSpill The Beans Coffeehouse Sep 2013 - Jul 2014Greenville, ScOperated in a high stress, high task-volume environment. Had to be able to maintain professional and courteous interaction in response to various arising customer problems and concerns to maintain satisfaction. Worked as both opening and closing shift leader, which included being responsible for daily cash profits and sales reports. -
Media Production DirectorNorth Greenville University Jun 2013 - May 2014Tigerville, ScAssisted the Media Minister in keeping the staff focused on the goals and standards of excellence, efficiency, and seamlessness while managing and supervising any event the Media Ministry Team operated. Responsible for all equipment in use by the Media Ministry Team, as well as the other 17 staff members. Trained and instructed each team member in a variety of production skills, resource management, and interpersonal communication skills. Required constant flexibility, awareness, and troubleshooting prior to, during, and after events. Strong people skills were necessary in coordinating with both staff groups on campus and event sponsors as to what their needs were, and managing team resources and personnel efficiently to fulfill those needs. Managed projects that were requested by departments within the school, helped the Media Minister in the prevention and repair of A/V equipment on campus, as well as research and development for future improvement. -
Media Production Team MemberNorth Greenville University Jan 2011 - May 2013Tigerville, ScResponsible for setup, production operation, and teardown for assigned rehearsals and events. Required to have the flexibility and adaptability to perform with excellence in a number of different roles at a moment’s notice, including Sound Technician, Lighting Technician, Projection, Video Director, and Camera Operator. Operated with quality and professionalism to exhibit an atmosphere of smooth operation and seamless, “behind-the-scenes” problem-solving.
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Camp CounselorWinshape Camps May 2013 - Aug 2013South East RegionWorked as a small group camp counselor for children who had completed 1st through 6th grade for nine weeks in nine different cities around the Southeast. Roles involved teaching small group times, skill activities, and production for the camp’s auditorium environment. Required great flexibility and awareness to ever-changing situations and arising problems. Due to the mobile nature of the program, strong teamwork skills were vital; every member of the team had to work with speed, efficiency, and quality consistently and incessantly in high-stress and low-rest environments.
Jacob Gates Skills
Customer Service
Public Speaking
Leadership
Critical Thinking
Creative Writing
Time Management
Troubleshooting
Os X
Video Editing
Audio Editing
Editing
Social Media
Event Planning
Research
Public Relations
Problem Solving
Leadership Development
Mac Os
Mobile Device Management
Mac Os X Server
Mac
Jacob Gates Education Details
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Interdisciplinary Studies: Psychology And Writing
Frequently Asked Questions about Jacob Gates
What company does Jacob Gates work for?
Jacob Gates works for Hitachi Solutions America
What is Jacob Gates's role at the current company?
Jacob Gates's current role is Solution Architect at Hitachi Solutions America.
What is Jacob Gates's email address?
Jacob Gates's email address is jg****@****ple.com
What schools did Jacob Gates attend?
Jacob Gates attended North Greenville University.
What are some of Jacob Gates's interests?
Jacob Gates has interest in Reading, Weight Lifting, Urban Design, Health, Cooking, Audio Engineering, Audio Design, Music, Running, Human Rights.
What skills is Jacob Gates known for?
Jacob Gates has skills like Customer Service, Public Speaking, Leadership, Critical Thinking, Creative Writing, Time Management, Troubleshooting, Os X, Video Editing, Audio Editing, Editing, Social Media.
Who are Jacob Gates's colleagues?
Jacob Gates's colleagues are Mayu Suzuki, Mike Adams, Manjusha Vinukollu, Tierre Neal, Chris Fairfax, Brandi Mclees, Jamie Costabile.
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Jacob Gates
Bellefonte, Pa3raytheon.com, drs.com, rtx.com -
Jacob Gates
Results-Driven Risk Manager | Leveraging Data Insights For Strategic Decision-Making | Process Optimization EnthusiastUnited States -
Jacob Gates
United States1sdl.usu.edu
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