Jacob Oketayot Email & Phone Number

Wellesley

• Led the transition of on-premise systems to cloud-based systems to ensure the security, reliability, and availability of the temple’s infrastructure, while lowering the cost of operations.• Administration of the corporate infrastructure on AWS to ensure smooth business operation.• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure.• Primary Tier 2 support escalation resource for clients; technical resource for vendor management and support

Gulu District, Uganda

• Configured and managed corporate (supercenter) network and servers for optimal performance, which led to an increase in Business Process Outsourcing (BPO) sales by over 70% in 5 months. • Managed expansion of technical infrastructure including cabling, patch panels, switches, UPSs and redundant fiber optic up-links allowing expansion with minimal interruption.• Implemented security and user access procedures to monitor network usage and security, which curbed unauthorized access by 100% in 5 months’ time.• Monitored and maintained all network software, servers and other network devices, achieving 95% server uptime.• Provided technical support and troubleshooting for 100 users, resolving issues with network connectivity and system failures• Maintained and delineated important equipment and software needed for redundant network operations and tasks, hence guaranteeing fault tolerance and promoting load balancing.• Developed, tested, and documented a backup, restore, and fallback plan for IT infrastructure and services, ensuring sustainability and effective budgeting.

Gulu

• Designed and implemented WAN/LAN, providing internet and intranet access to over 50% of Northern Uganda. Provided remote and on-site support for 80-100 end users and second line clients.• Managed the administration of Ubiquiti, Cisco switches, and server clusters to achieve high availability and consistently minimized outages. • Managed daily/weekly backups for servers, ensuring data security and accuracy.• Developed and led the implementation of the ICT Handbook to train 75 new field leaders a year, thus increasing their computer, network, and basic troubleshooting skills.• Supervised and coached the Technical Project Field Coordinator and ensured all support tickets were resolved in time or escalated in line with service level agreements (SLAs), improving customer satisfaction and loyalty.