Lead Safety and Training Officer | Education, Sales, Customer Service, and OperationsPromoted to Lead Safety & Training officer within the first year of service. Supervise junior employees and new hires while managing safety, customer service, education, training, quality assurance, and compliance programs. Coordinate front-end and back-end functions, including CRM database management, record-keeping, billing coordination, purchasing requisitions, safety waiver updates, and inventory management of 100K+ items.•Grow recurring revenue as the lead trainer of new employees and diverse clients. Cultivated an accountable, customer-centric, top-performing culture. Conveyed an open-door policy, welcoming feedback to drive continuous process improvement while reinforcing values, policies, and standard operating procedures (SOPs).•Reduce company risk while elevating its reputation through exemplary safety audits and inspections. Develop and deploy safety procedure manuals, remediate deficiencies, and educate staff and clients on safety protocols.

Service, Operations, and Sales ExpertCoordinated customer service, staffing/scheduling, facilities and equipment maintenance, and cross-functional sales and promotions projects, including community outreach events. Fostered a diverse, inclusive top-performing culture.•Earned top customer ratings by elevating the customer experience and engagement. Customized service to clients’ needs while implementing the CARE sales model, giving tours, and highlighting amenities, services, and equipment. •Surpassed sales targets, building relationships while communicating the club’s value proposition. Drove membership acquisitions and client retention, generating leads through referrals, promotions, sponsored events, and free passes.

Student and InternCollaborated with multicultural global project teams to apply business theory to practice, analyzing a multinational corporation's financial, operations, supply chain logistics, marketing, HR, R&D, and strategic vision.•Developed a comprehensive strategic international business plan for a hypothetical Chick-fil-a expansion to Spain. Collaborated with a project team, leveraging SWOT, 5-forces industry analysis, marketing, and product life cycle management while exploring ethical challenges, global markets, and corporate responsibility considerations.

Store OperationsOrchestrated customer service, inventory flow/management, sales, merchandising, displays, and action plans for a retail chain. •Maximized cross-functional efficiency and productivity while mitigating shrinkage, supporting management with front-end and back-end functions, including coordinating employee recognition and new hire training events and coaching staff. •Achieved five-star customer reviews, providing white-glove service in adherence to Target's best practices.