Jacob Raedel Email & Phone Number

Madison, Wisconsin, United States

- Created and maintained documentation as it relates to system configuration, application mapping, and network configuration.- Identified and created tools/processes that improve Technician productivity and decrease Time-to-Resolution to the end-user.- Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail, and in person.- Conduct hardware/software troubleshooting, provisioning, adds/moves/changes (laptops, printers… Show more - Created and maintained documentation as it relates to system configuration, application mapping, and network configuration.- Identified and created tools/processes that improve Technician productivity and decrease Time-to-Resolution to the end-user.- Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail, and in person.- Conduct hardware/software troubleshooting, provisioning, adds/moves/changes (laptops, printers, monitors).- Perform Active Directory/Office 365 user account creation onboarding/offboarding and account administration including but not limited to; public folder and calendar permissions.- Provide technical expertise for remote desktop services and profiles in a support role for Windows Server 2012/16/19.- Takes ownership of the incidents/requests and drives it to resolution.- Maintained inventory of all equipment, software, and software licenses.- Strong problem-solving, diagnostic, and technical troubleshooting aptitude with all hardware and software configurations.- Proficiency in using Windows10 operating system, Microsoft Office 2019, and O365 application suite.- Administration experience with Google Workspace.- Demonstrated experience with Windows-based anti-virus/security platforms.- Experience with Microsoft Active Directory administration, Microsoft O365 Administrator.- Experience with an Incident Management ticketing system following ITIL/ITSM best practices.- Experience with cloud-based applications and concepts such as O365 and MFA Security Applications.- Evaluated security technologies as needs are identified.- Oral and written communication skills to work with technical and non-technical users to have implemented policies, procedures, and practices necessary to improve cybersecurity posture and mitigate identified risks.- Cultivated excellent customer service to internal staff.- Received awards relating to customer service excellence. Show less

United States

- Worked IT Support/Help Desk- Computer lab maintenance- Network troubleshooting/maintenance

Madison, Wisconsin, United States

- Worked directly with admissions managers and campus presidents to complete administrative tasks.- Updated process documentation- Communicated with students- Managed invoices- Coordinated campus events

Greater Madison Area

•Maintained and updated admissions suites•Various graphic design jobs assigned• Outreach calls to students

Bachelor Of Science (B.S.), Graphic Design

Activities and Societies: Mad City Design Group (MCD)

Associate Of Science (A.S.), Graphic Design

Activities and Societies: (MCD) Mad City Design and Student Senate